Budget Year / Version:

Program Description

  Enterprise Systems and Operations

The Enterprise Systems and Operations Division (ESOD) designs, implements and maintains a secure and reliable computer-based hardware, software, and data infrastructure for County business systems and County staff. The Division manages infrastructure for enterprise-wide systems including Enterprise Resource Planning (ERP), MC311 and MCTime. ESOD operates the enterprise data center and manages the enterprise cloud-based e-mail; calendaring and office productivity/collaboration systems; the enterprise directory and identity management systems; enterprise file and print system; enterprise image archiving; records management; and hundreds of enterprise and department servers (web, application, and database), including ongoing patching and remediation of the servers to maintain and improve security of the County IT infrastructure. ESOD manages and provides support for the Public Safety Data System. ESOD also manages the Enterprise Services Bus (ESB) that provides interfaces and data transfers between enterprise and department systems, with both internal systems and external systems, including open data.

Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Jennifer Nordin of the Office of Management and Budget at 240.777.2779 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY16Actual FY17Estimated FY18Target FY19Target FY20
Enterprise applications system availability (%) 199.99699.99799.99799.99799.997
Number of Enterprise Service Bus data transfers (monthly average)201,355209,620220,000230,000240,000
1  Enterprise Applications System Availability is the availability of the following applications: ERP's Oracle EBS system, ERP's Oracle EBS self-service system, MC311 system, MC311 self-service system, MCG Internet Portal, Department of Recreation's Class system

Program Budget Changes

FY19 Approved ChangesExpendituresFTEs
FY18 Approved1185246837.00
Increase Cost: Computer Aided Dispatch (CAD) System Maintenance3370000.00
Increase Cost: Software Maintenance increases708070.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1475845.00
FY19 Approved1240785942.00