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Budget Year / Version:
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Program Description

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) is dedicated to championing the enterprise agenda for technology strategy. With a strong focus on strategic business outcomes, the OCIO ensures alignment with the organization's business goals, IT strategy and planning, the IT project portfolio, performance management, organizational change management, the One Face Forward initiative, methodologies and trend decisions, IT vendor management, finance, human capital, and budgeting. The OCIO remains steadfast in managing vendor relationships and exploring innovative ways to conduct business, with a special emphasis on providing consultative services to departments. By proactively engaging with business executives and County elected officials, the OCIO plays a pivotal role in shaping the organization's technological landscape. Furthermore, the OCIO is committed to developing policies that safeguard and define data security, working in close collaboration with the Chief Information Security Officer.

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Program Contacts

Contact Leny Bautista of the Department of Technology and Enterprise Business Solutions at 240-777-2865 or Alicia Singh of the Office of Management and Budget at 240-777-2780 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY24Actual FY25Estimated FY26Target FY27Target FY28
Number of IT help desk requests86,25888,68091,34094,08196,903
Percent of customers satisfied with the IT help desk99%99%98%98%98%
Percent of IT help desk requests resolved on the first call95%95%90%90%90%
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Program Budget Changes

FY27 Recommended ChangesExpendituresFTEs
FY26 Approved1598138856.00
Re-align: Contractual Support Offset by Elimination of Long-Term Vacancies10984530.00
Increase Cost: Contract Increases to Support Information Technology Backup, Recovery, and Security Needs827750.00
Decrease Cost: Abolish Senior Administrative Aide Position-108360-1.00
Re-align: Position Transfer to Department of Finance from Strategy & Planning Division -248708-1.00
Decrease Cost: Contracted Support to 35 Hours per Week to Increase Implementation Efficiency-3139160.00
Re-align: Elimination of Long-Term Vacancies-1101046-7.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.270157712.00
FY27 Recommended1809216359.00