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Budget Year / Version:
FY 26
RECOMMENDED
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Program Description

  Office of the Chief Information Officer

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Program Contacts

Contact Leny Bautista of the Department of Technology and Enterprise Business Solutions at 240-777-2865 or Seamus McNamara of the Office of Management and Budget at 240-277-2755 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of IT help desk requests82,05586,25890,57195,09999,854
Percent of customers satisfied with the IT help desk99%99%98%98%98%
Percent of IT help desk requests resolved on the first call97%95%90%90%90%
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Program Budget Changes

FY26 Recommended ChangesExpendituresFTEs
FY25 Approved$15,907,62057
Enhance: iBoss Enterprise - Additional Cloud Storage and AI Monitoring$114,7020
Increase Cost: Varonis SaaS Cloud Maintenance - File Remediation$108,7000
Decrease Cost: Abolish Vacant Public Services Intern Position($47,265)-1
Decrease Cost: Enterprise Information Security Office Contractor Conversion($172,883)0
Decrease Cost: AI Center of Excellence Data Classification Contractor Reduction($250,000)0
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.$320,5150
FY26 Recommended$15,981,38956