Budget Year / Version:

Program Description

  Warehouse Operations

This program involves management of the County's beverage alcohol warehouse and includes the purchase, receipt, and storage of over 35,000 different stock and special order items.

Program Contacts

Contact Courtney Orsini of the Alcohol Beverage Services at 240.777.1921 or Estela Boronat de Gomes of the Office of Management and Budget at 240.777.2785 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Percent of shipped items returned - licensees only1.0%0.8%0.8%0.8%0.7%
Percent of items shipped on time and intact- stock products- licensees only98.7%98.5%98.7%
Percent of items shipped on time and intact- special order products- licensees only90.2%90.8%91.0%
Average licensee satisfaction score from annual survey- Wholesale Operations (scale of 1-5) 13.593.563.70
1  The Annual Licensee Customer Satisfaction Survey (FY17-FY19 ) has had a response rate of 8.4-10.6%. The Department has committed to increasing the response rate through active outreach to Licensees in FY20-FY21.

Program Budget Changes

FY21 Recommended ChangesExpendituresFTEs
FY20 Approved974182597.23
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.101135-2.00
FY21 Recommended984296095.23