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Budget Year / Version:
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Program Description

  Central Duplicating, Imaging, Archiving, & Mail Services

This is an Internal Service fund program that provides timely and efficient document management to County government through high-speed digital printing services, graphic design, electronic publishing, high-speed color digital printing, full-service bindery, large format and banner printing, digital imaging, and electronic and physical archiving of County records. The program administers and manages the Countywide paper, novelty, and multi-functional printer contracts, as well as a full-service mail operation that processes and scans all classes of incoming/interoffice mail. Mail operations also processes outgoing mail to the U.S. Postal Service and delivers mail/partial packages to all County departments and agencies.

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Program Contacts

Contact Pooja Kapoor of the Department of General Services at 240-777-6028 or Alicia Singh of the Office of Management and Budget at 240-777-2780 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY24Actual FY25Estimated FY26Target FY27Target FY28
Number of printing orders completed 116,5828,8788,8788,8788,878
Print/Mail/Archives: Internal customer survey satisfaction rating (scale of 1-4)3.423.383.383.383.38
1  The Digital Storefront (DSF) records one requisition. However, a customer may have multiple requests within one requisition. The decline from FY24 to FY25 results from additional training notifying customers that they may consolidate multiple requests within a single order.
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Program Budget Changes

FY27 Recommended ChangesExpendituresFTEs
FY26 Approved941958734.57
Increase Cost: Postage and Mail Supplies to Align with Actual Expenditures23631990.00
Increase Cost: Annualization of FY26 Personnel Costs427520.00
Increase Cost: Overtime Budget to Align with Actual Expenditures150000.00
Increase Cost: Additional Cell Phone Line and Cost Escalation12900.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1420250.00
FY27 Recommended1198385334.57