Budget Year / Version:

Program Description

  Central Duplicating, Imaging, Archiving, & Mail Services

This is an Internal Service fund program that provides timely and efficient document management to County Government through high-speed digital printing services, graphic design, electronic publishing, high-speed color digital printing, full-service bindery, large format and banner printing, digital imaging, electronic and physical archiving of County records. The program administers and manages the countywide paper and multi-functional printer contracts, as well as a full-service mail operation that processes and scans all classes of incoming/ interoffice mail. Mail operations also processes outgoing mail to the U.S. Postal Service and deliver's mail/partial packages to all County departments and agencies.

Program Contacts

Contact Angela Dizelos of the Department of General Services at 240.777.6028 or Gary Nalven of the Office of Management and Budget at 240.777.2779 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of printing orders completed 18,0046,9176,7006,7006,700
Print/Mail/Archives: Internal customer survey satisfaction rating (scale of 1-4)3.403.353.353.353.35
Print/Mail/Archives: Internal customer survey responsiveness rating (scale of 1-4)3.413.313.313.313.31
1  The Digital Storefront (DSF) records one requisition. However, a customer may have multiple requests within the requisition.

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved815760434.57
Increase Cost: Estimated Net Increase of Facility Leases69420.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1623480.00
FY22 Approved832689434.57