Mission Statement

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflows and streamline services to our customers.

TEBS is responsive in that measurable solutions and services are provided to internal and external partners, customers, and constituents, when and where needed. County employees are securely enabled to provide quality services and information to internal entities, residents, and businesses; and project management for improved contract management and overall performance is enhanced.

TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, the general public, and the private sector. This increases the productivity of County government, businesses, and residents, and assists with technology-enabled economic, workforce development, and community initiatives.

TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total recommended FY27 Operating Budget for the Department of Technology and Enterprise Business Solutions is $72,221,974, a decrease of $390,997 or 0.54 percent from the FY26 Approved Budget of $72,612,971. Personnel Costs comprise 52.45 percent of the budget for 229 full-time position(s) and no part-time position(s), and a total of 217.80 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 47.55 percent of the FY27 budget.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

• Effective, Sustainable Government
• An Affordable, Welcoming County for a Lifetime
• Thriving Youth and Families

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY26 estimates reflect funding based on the FY26 approved budget. The FY27 and FY28 figures are performance targets based on the FY27 recommended budget and funding for comparable service levels in FY28.

Initiatives

• Continual rollout of MoCoNet, the County's 300/300 Mbps residential broadband service, to three additional Affordable Housing Corporation (AHC) communities and one additional Housing Opportunities Commission (HOC) site. This expansion advances efforts to close the digital divide and ensures all residents can fully participate in the digital world.

• Leveraging grant opportunities, through Montgomery Connects, to provide technology training to older adults, especially those who received a free computer through the program. Montgomery Connects will provide more training in senior residential buildings as grant funding becomes available.

• Develop a comprehensive strategy to classify County data, safeguard against data leaks, and prepare our information assets for integration with artificial intelligence. This effort enhances Montgomery County's data governance by introducing advanced auto-classification and sensitivity labeling aligned to risk levels. It establishes a critical foundation for any large organization responsible for managing diverse and complex data environments.

• Continuing to upskill TEBS personnel through an on-demand, cloud-based learning and skills assessments platform which helps County technology employees build, measure, and apply technical expertise.

Innovations and Productivity Improvements

• The MC311 transition from the Office of Public Information to the Department of Technology and Enterprise Business Solutions has enabled a more integrated, collaborative approach to service delivery. MC311 has strengthened operational efficiency and user satisfaction through continuous improvements, including a new Learning Hub, enhanced knowledge management, and increased automation. It has also improved emergency preparedness by updating its Continuity of Operations plans and conducting activation drills.

  
  

• Partnered with the Department of Housing and Community Affairs' Rent Stabilization team to rapidly implement a new system aligned with Executive Regulation 2-24, Landlord-Tenant Relations - Rent Stabilization, in support of its work effectuating rent stabilization laws. TEBS has completed the first two of three implementation stages, ensuring compliance with the new regulations while enhancing the overall user experience.

• The Monty 2.0 chatbot has facilitated nearly 50,000 resident conversations in its first two years of operation. Residents continue to utilize this technology for instant access to information on thousands of County services 24 hours a day, 7 days a week. New features have also given residents timely access to address-specific information, such as voting and ballot drop box locations and neighborhood leaf collection schedules, with more to come. Planned enhancements will also soon allow residents to submit select service requests directly through the chatbot, further cementing Monty as a key customer service channel.

• The Web 2.0 redesign project is entering its final phase. This initiative will modernize the County's digital presence through the implementation of a new content management system and a cloud-based hosting solution. These upgrades are designed to improve the user experience and substantially strengthen Search Engine Optimization (SEO). The project supports the County's broader strategic goal of creating a more effective and sustainable government.

Program Descriptions

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) is dedicated to championing the enterprise agenda for technology strategy. With a strong focus on strategic business outcomes, the OCIO ensures alignment with the organization's business goals, IT strategy and planning, the IT project portfolio, performance management, organizational change management, the One...

  MC311

MC311 enhances service quality and accountability while helping County government operate more efficiently. It partners closely with departments and offices to identify process improvements that strengthen the customer experience and streamline County operations. MC311 serves as Montgomery County's central point of contact for non-emergency services, providing residents with accessible, reliable...

  Digital Transformation

The Office of Digital Transformation provides a digital vision for the County to meet the County's priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...

  Strategic Partnerships

The Office of Strategic Partnerships (OSP) supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work challenges faced by departments. The Chief Technology Officer oversees this office, manages business process reengineering, and maintains...

  Public Safety Programs and Regional Interoperability

The Office of Public Safety Programs and Regional Interoperability (OFPS) is responsible for the strategic planning and consultative design, implementation, operation, and maintenance of mission-critical Countywide and regionally integrated public safety systems and services. The OFPS assists in the identification and adoption of emerging public safety technologies. The OFPS will...

  Office of Broadband Programs and Infrastructure Modernization

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and data center infrastructure and operations. This office manages data center infrastructure and operations; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures...