Mission Statement

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.

TEBS is responsive by providing measurable solutions and services to internal and external partners, customers, and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.

TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, the general public, and the private sector to increase the productivity of County government, businesses, and residents; and assists with technology enabled economic, workforce development, and community digital equity initiatives.

TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total approved FY25 Operating Budget for the Department of Technology and Enterprise Business Solutions is $73,468,256, an increase of $21,254,620 or 40.71 percent from the FY24 Approved Budget of $52,213,636. Personnel Costs comprise 49.24 percent of the budget for 241 full-time position(s) and one part-time position(s), and a total of 231.45 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 50.76 percent of the FY25 budget.

Additional support for TEBS programs are provided and detailed in the Cable Television Communications Fund.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

• Thriving Youth and Families
• An Affordable, Welcoming County for a Lifetime
• Effective, Sustainable Government

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY24 estimates reflect funding based on the FY24 approved budget. The FY25 and FY26 figures are performance targets based on the FY25 approved budget and funding for comparable service levels in FY26.

Initiatives

• TEBS has a large year-over-year growth in budget primarily due to the transition of MC311 from the Office of Public Information (PIO) into TEBS. This transition will take advantage of efficiencies generated by technological advancements, allowing MC311 to continue to provide excellent customer service for Montgomery County residents while leveraging TEBS's expertise with chatbots and artificial intelligence to help residents find answers to their questions faster.
• Develop a data management strategy and continue to establish guidelines that classify data Countywide according to data security thresholds and define how the data in each class needs to be collected, stored, archived, and disseminated in compliance with local, State, and Federal regulations. This data framework will strengthen our cybersecurity efforts by securing sensitive data across the County. In addition, data classification is the building block for other strategic initiatives such as artificial intelligence (AI) solutions.
• Montgomery Connects is expanding community partnerships to deploy an additional 69,000 free laptop computers to low-income, senior, African-American, and Latino residents and provide an educational awareness campaign to help 28,000 Montgomery County families find low-cost broadband alternatives to the discontinued Federal and State Affordable Connectivity Program which provided broadband subsidies for low-income households. TEBS continues to seek Maryland broadband grant funding to expand MoCoNet, the County's residential broadband network to affordable housing developments. Additionally, TEBS is expanding the Montgomery Connects Digital Equity Coalition to leverage an AmeriCorps staff planning grant in partnership with Digital Harbor in Baltimore.
• In accordance with the Enterprise Office of Project Management (EOPM) governance structure, TEBS is managing the successful implementation of a single Applicant Tracking System (ATS) within the Office of Human Resources (OHR) to make the hiring process more efficient, decrease time to hire, and increase communication with applicants throughout the experience. Technology enhancements such as automation, digitization, and dashboards will drive continuous improvement and maximize the experience for applicants, staff, and residents.
• In order to refocus the Cable Fund on Public, Educational, and Governmental (PEG) media efforts, all remaining TEBS programs have been moved out of the Cable Fund back into TEBS in the Office of Broadband Programs.

Innovations and Productivity Improvements

• Established the Artificial Intelligence Center of Excellence (AICOE), a governing body to lead the responsible integration and optimization of AI within the County's public service systems. The AICOE leverages knowledge and experience from private industry, government partners, and academia to use and govern AI to improve service delivery, optimize resource utilization, and ensure higher quality experiences for stakeholders and residents.
• Implemented a new website chatbot powered by generative AI technology with close consultation from TEBS, MC311, the Community Engagement Cluster (CEC), and public safety stakeholders; resident focus groups were also conducted with assistance from Innovation@MCG. The chatbot, Monty 2.0, replaces the existing website chatbot (Monty 1.0) previously deployed in April 2021. Implementing the Monty 2.0 chatbot improves the resident experience and exponentially expands the information available for public consumption, allowing residents to acquire County services-related information from over 3,000 topics.
• Launched XR Montgomery to offer extended reality (XR) pilots throughout Montgomery County including Augmented Reality (AR) at Oakley Cabin African American Museum and Park in seven languages, and Virtual Reality (VR) Seniors at senior centers. The County is leveraging this technology to provide new ways to discover history and expand access to historical sites by providing the ability to see a 3D model of the inside of Oakley Cabin everyday online instead only visiting on one of the few days Oakley Cabin is open to the public. This technology is enabling us to find innovative ways to reduce social isolation for seniors and provide youth employment in partnership with TeenWorks Tech Connect.
• Continue our modernization efforts to improve the public-facing experiences for County residents.

Program Descriptions

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) prioritizes the enterprise agenda for technology strategy. The OCIO focuses on strategic business outcomes which include alignment with the business goals of the organization, IT strategy and planning, project portfolio, IT Project Management Office (PMO), performance measurement, organizational change management, the One...

  MC311

Transitioning to TEBS in FY25, MC311 is a key strategic, enterprise-wide initiative that provides the public with a single three-digit number (311) to call for County information and service from anywhere within Montgomery County. In addition, MC311 provides the County with a sophisticated ability to count, track, and respond to...

  Digital Transformation

The Office of Digital Transformation provides a digital vision for the County to meet the County's priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...

  Strategic Partnerships

The Office of Strategic Partnerships (OSP) supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work challenges facing departments. The Chief Technology Officer oversees this office and manages business process reengineering and maintains...

  Public Safety Programs and Regional Interoperability

The newly created Office of Public Safety Programs and Regional Interoperability (OFPS) is responsible for the strategic planning and consultative design, implementation, operation, and maintenance of mission-critical Countywide and regionally integrated public safety systems and services. OFPS will assist in the identification and adoption of emerging public safety technologies. OFPS...

  Office of Broadband Programs and Infrastructure Modernization

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This office leads the County Executive's digital equity programs; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund;...