Program Descriptions
OBP ultraMontgomery
The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures that...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Total Senior Planet Montgomery participants | 371 | 811 | 600 | 600 | 600 |
Unique new Senior Planet Montgomery participants | 290 | 275 | 200 | 200 | 200 |
Percent of Senior Planet Montgomery participants who rated the quality of their instruction "high" or "very high" | 92% | 91% | 90% | | |
Percent of Senior Planet Montgomery participants whose quality of life improved | 85% | 82% | 80% | | |
Read More OBP Community Engagement
Read More Office of the Chief Information Officer (CIO)
The Office of the Chief Information Officer (CIO) manages the Department of Technology Services, provides technology leadership, develops technology and information security plans, provides policy direction, and overseas high value programs, initiatives, and organization units including the Enterprise Information Security Office (EISO), the Public Safety Systems Modernization (PSSM) Program, the...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Percent of systems and applications with risk assessment performed in past three years | 0% | 0% | 0% | | |
Average security vulnerabilities per device | 12.9 | 10.7 | 8.0 | 7 | 6 |
Read More Office of the Chief Operating Officer (COO)
The Office of the Chief Operating Officer (COO) provides operational leadership and strategies for the development and delivery of County government's technology solutions planning through the Project Management Office (PMO). The COO oversees the day-to-day operations of the Department's operating divisions in support of all enterprise and departmental systems and...
Read More Enterprise Systems and Operations (ESOD)
The Enterprise Systems and Operations Division (ESOD) designs, implements, and maintains a secure and reliable data center and server and cloud infrastructures for County business systems, County staff, contractors, suppliers, and volunteers. The Division manages infrastructure for enterprise-wide business systems including Enterprise Resource Planning (ERP), MC311, and MCTime. ESOD operates...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Average monthly Enterprise Service Bus data transfers | 205,023 | 256,071 | 270,000 | 285,000 | 300,000 |
Number of systems operations service requests completed | 4,800 | 6,170 | 6,500 | 6,800 | 6,800 |
Enterprise applications system availability 1 | 99.970% | 99.986% | 99.997% | | |
Average security vulnerabilities per server 2 | N/A | 1.7 | 1.6 | | |
Read More Enterprise Telecommunications and Services (ETSD)
The Enterprise Telecommunications and Services Division (ETSD) provides reliable, modern, and integrated communications services and solutions for County government departments and agencies including MC311. PBX Telecommunications Services is responsible for the programming, operation, and maintenance of the County's telephone system and related services, e.g., voicemail, call distribution. Radio Communications Services...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Number of telecom service requests | 2,366 | 2,377 | 2,200 | 2,200 | 2,200 |
Average number of workdays to complete telecom service requests | 9.6 | 12.5 | 8.0 | 8 | 8 |
Percent of time public safety radio system is fully operational | 99.99% | 99.819% | 100% | | |
Read More Enterprise Applications and Solutions (EASD)
The Enterprise Applications and Solutions Division (EASD) delivers and maintains solutions through web-based applications, data services, and geographic information systems. EASD also provides oversight for the Device Client Management (DCM) program and the County's IT Help Desk. The Web and Mobile Applications Team supports the County's digital government initiatives including...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Number of websites and web applications supported 1 | N/A | 334 | 345 | 357 | 369 |
Number of Open Data datasets published | 46 | 50 | 50 | 50 | 50 |
Number of IT help desk requests | 38,247 | 37,424 | 37,716 | 38,093 | 38,494 |
Percent of customers satisfied with the IT help desk | 99% | 99% | 99% | | |
Percent of IT help desk requests resolved on the first call | 97.0% | 96.0% | 97.0% | 97 | 97 |
Read More Enterprise Resource Planning (ERPD)
The Enterprise Resource Planning Division (ERPD) is responsible for providing critical business management support capabilities to County government's core business functions including financial management, human capital management, budgeting, procurement, supply chain management and enterprise change management. ERPD provides this support through its use of the Oracle Corporation's E-Business Suite (EBS)...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Number of enterprise resource planning (ERP) work orders completed | 708 | 736 | 775 | 850 | 850 |
Enterprise resource system availability | 99.8960% | 99.9794% | 99.98% | | |
Success rate for business intelligence data refreshes 1 | N/A | 91.7684% | 95% | | |
Number of business intelligence data models published | 90 | 100 | 107 | | |
Read More OBP FiberNet
The Office of Broadband Programs FiberNet program supports FiberNet operations and maintenance, provision of new applications over FiberNet, and expansion of FiberNet services to new locations. FiberNet is Montgomery County's private communications network and it enables all parts of County government and agencies to be responsive to and do business...
Read More Office of Broadband Programs
The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures that...
Read More