Mission Statement

The mission of the Department of Technology Services (DTS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost effective, timely, and high quality to reduce service times, avoid cost, reduce information security risk, and improve the quality of County services through automation-assisted process improvement.

- DTS is responsive by providing solutions and services to internal and external partners, customers and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.

- DTS is collaborative as it provides expert consultative service to partner with internal customers, external agencies, and the public and private sectors to increase the productivity of County government, businesses, and residents; and, to assist with technology-enabled economic, workforce development, and digital equity initiatives.

- DTS is innovative as it identifies and implements technology solutions to business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total approved FY21 Operating Budget for the Department of Technology Services is $43,328,778, a decrease of $544,386 or 1.24 percent from the FY20 Approved Budget of $43,873,164. Personnel Costs comprise 53.54 percent of the budget for 167 full-time position(s) and two part-time position(s), and a total of 165.25 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 46.46 percent of the FY21 budget.

Additional support for DTS programs is provided and detailed in the Cable Television Communications Fund.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following is emphasized:

• Effective, Sustainable Government

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY20 estimates reflect funding based on the FY20 approved budget. The FY21 and FY22 figures are performance targets based on the FY21 approved budget and funding for comparable service levels in FY22.

Initiatives

• Segregation of Duties (SoD) controls will be implemented in Oracle Enterprise Business Systems (EBS) to minimize the risk of fraudulent activities and inadvertent errors. Implementing SoD software that integrates with Oracle EBS and contains predefined business rules will automate the process and allow implementation of robust SoD control.

• Support enhancement of telework tools and coordination with OHR, to expand telework training and Microsoft Teams incentives, innovative training, and performance evaluation dashboards, to double County telework capacity and achieve the telework goals.

Program Descriptions

  OBP ultraMontgomery

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures that...

  Office of the Chief Information Officer (CIO)

The Office of the Chief Information Officer (CIO) manages the Department of Technology Services, provides technology leadership, develops technology and information security plans, provides policy direction, and overseas high value programs, initiatives, and organization units including the Enterprise Information Security Office (EISO), the Public Safety Systems Modernization (PSSM) Program, the...

  Office of the Chief Operating Officer (COO)

The Office of the Chief Operating Officer (COO) provides operational leadership and strategies for the development and delivery of County government's technology solutions planning through the Project Management Office (PMO). The COO oversees the day-to-day operations of the Department's operating divisions in support of all enterprise and departmental systems and...

  Enterprise Systems and Operations (ESOD)

The Enterprise Systems and Operations Division (ESOD) designs, implements, and maintains a secure and reliable data center and server and cloud infrastructures for County business systems, County staff, contractors, suppliers, and volunteers. The Division manages infrastructure for enterprise-wide business systems including Enterprise Resource Planning (ERP), MC311, and MCTime. ESOD operates...

  Enterprise Telecommunications and Services (ETSD)

The Enterprise Telecommunications and Services Division (ETSD) provides reliable, modern, and integrated communications services and solutions for County government departments and agencies including MC311. PBX Telecommunications Services is responsible for the programming, operation, and maintenance of the County's telephone system and related services, e.g., voicemail, call distribution. Radio Communications Services...

  Enterprise Applications and Solutions (EASD)

The Enterprise Applications and Solutions Division (EASD) delivers and maintains solutions through web-based applications, data services, and geographic information systems. EASD also provides oversight for the Device Client Management (DCM) program and the County's IT Help Desk. The Web and Mobile Applications Team supports the County's digital government initiatives including...

  Enterprise Resource Planning (ERPD)

The Enterprise Resource Planning Division (ERPD) is responsible for providing critical business management support capabilities to County government's core business functions including financial management, human capital management, budgeting, procurement, supply chain management and enterprise change management. ERPD provides this support through its use of the Oracle Corporation's E-Business Suite (EBS)...

  OBP FiberNet

The Office of Broadband Programs FiberNet program supports FiberNet operations and maintenance, provision of new applications over FiberNet, and expansion of FiberNet services to new locations. FiberNet is Montgomery County's private communications network and it enables all parts of County government and agencies to be responsive to and do business...

  Office of Broadband Programs

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures that...