Montgomery County Maryland Operating Budget

Budget Year / Version:

Mission Statement

The mission of the Department of Technology Services (DTS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost effective, timely, and high quality to reduce service times, avoid cost, reduce information security risk, and improve the quality of County services through automation-assisted process improvement.

- DTS is responsive by providing solutions and services to internal and external partners, customers and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.

- DTS is collaborative as it provides expert consultative service to partner with internal customers, external agencies, and the public and private sectors to increase the productivity of County government, businesses, and residents; and, to assist with technology-enabled economic, workforce development, and digital equity initiatives.

- DTS is innovative as it identifies and implements technology solutions to business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total recommended FY21 Operating Budget for the Department of Technology Services is $44,184,452, an increase of $311,288 or 0.71 percent from the FY20 Approved Budget of $43,873,164. Personnel Costs comprise 54.44 percent of the budget for 171 full-time position(s) and two part-time position(s), and a total of 169.25 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 45.56 percent of the FY21 budget.

Additional support for DTS programs is provided and detailed in the Cable Television Communications Fund.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following is emphasized:

Effective, Sustainable Government

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY20 estimates reflect funding based on the FY20 approved budget. The FY21 and FY22 figures are performance targets based on the FY21 recommended budget and funding for comparable service levels in FY22.

Initiatives

Segregation of Duties (SoD) controls will be implemented in Oracle Enterprise Business Systems (EBS) to minimize the risk of fraudulent activities and inadvertent errors. Implementing SoD software that integrates with Oracle EBS and contains predefined business rules will automate the process and allow implementation of robust SoD control.
Enhance FiberNet staff to support implementation of third generation of FiberNet (FiberNet3) and the ability to generate revenue through provision of services and infrastructure leasing.
Support enhancement of telework tools and coordination with OHR, to expand telework training and Microsoft Teams incentives, innovative training, and performance evaluation dashboards, to double County telework capacity and achieve the telework goals.

Program Descriptions

OBP ultraMontgomery

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures that...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Total Senior Planet Montgomery participants	371	811	600	600	600
Unique new Senior Planet Montgomery participants	290	275	200	200	200
Percent of Senior Planet Montgomery participants who rated the quality of their instruction "high" or "very high"	92%	91%	90%
Percent of Senior Planet Montgomery participants whose quality of life improved	85%	82%	80%

Office of the Chief Information Officer (CIO)

The Office of the Chief Information Officer (CIO) manages the Department of Technology Services, provides technology leadership, develops technology and information security plans, provides policy direction, and overseas high value programs, initiatives, and organization units including the Enterprise Information Security Office (EISO), the Public Safety Systems Modernization (PSSM) Program, the...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Percent of systems and applications with risk assessment performed in past three years	0%	0%	0%
Average security vulnerabilities per device	12.9	10.7	8.0	7	6

Office of the Chief Operating Officer (COO)

The Office of the Chief Operating Officer (COO) provides operational leadership and strategies for the development and delivery of County government's technology solutions planning through the Project Management Office (PMO). The COO oversees the day-to-day operations of the Department's operating divisions in support of all enterprise and departmental systems and...

Enterprise Systems and Operations (ESOD)

The Enterprise Systems and Operations Division (ESOD) designs, implements, and maintains a secure and reliable data center and server and cloud infrastructures for County business systems, County staff, contractors, suppliers, and volunteers. The Division manages infrastructure for enterprise-wide business systems including Enterprise Resource Planning (ERP), MC311, and MCTime. ESOD operates...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Average monthly Enterprise Service Bus data transfers	205,023	256,071	270,000	285,000	300,000
Number of systems operations service requests completed	4,800	6,170	6,500	6,800	6,800
Enterprise applications system availability ¹	99.970%	99.986%	99.997%
Average security vulnerabilities per server ²	N/A	1.7	1.6

Enterprise Telecommunications and Services (ETSD)

The Enterprise Telecommunications and Services Division (ETSD) provides reliable, modern, and integrated communications services and solutions for County government departments and agencies including MC311. PBX Telecommunications Services is responsible for the programming, operation, and maintenance of the County's telephone system and related services, e.g., voicemail, call distribution. Radio Communications Services...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Number of telecom service requests	2,366	2,377	2,200	2,200	2,200
Average number of workdays to complete telecom service requests	9.6	12.5	8.0	8	8
Percent of time public safety radio system is fully operational	99.99%	99.819%	100%

Enterprise Applications and Solutions (EASD)

The Enterprise Applications and Solutions Division (EASD) delivers and maintains solutions through web-based applications, data services, and geographic information systems. EASD also provides oversight for the Device Client Management (DCM) program and the County's IT Help Desk. The Web and Mobile Applications Team supports the County's digital government initiatives including...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Number of websites and web applications supported ¹	N/A	334	345	357	369
Number of Open Data datasets published	46	50	50	50	50
Number of IT help desk requests	38,247	37,424	37,716	38,093	38,494
Percent of customers satisfied with the IT help desk	99%	99%	99%
Percent of IT help desk requests resolved on the first call	97.0%	96.0%	97.0%	97	97

Enterprise Resource Planning (ERPD)

The Enterprise Resource Planning Division (ERPD) is responsible for providing critical business management support capabilities to County government's core business functions including financial management, human capital management, budgeting, procurement, supply chain management and enterprise change management. ERPD provides this support through its use of the Oracle Corporation's E-Business Suite (EBS)...

Program Performance Measures	Actual FY18	Actual FY19	Estimated FY20	Target FY21	Target FY22
Number of enterprise resource planning (ERP) work orders completed	708	736	775	850	850
Enterprise resource system availability	99.8960%	99.9794%	99.98%
Success rate for business intelligence data refreshes ¹	N/A	91.7684%	95%
Number of business intelligence data models published	90	100	107

OBP FiberNet

The Office of Broadband Programs FiberNet program supports FiberNet operations and maintenance, provision of new applications over FiberNet, and expansion of FiberNet services to new locations. FiberNet is Montgomery County's private communications network and it enables all parts of County government and agencies to be responsive to and do business...

Office of Broadband Programs

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2021 RECOMMENDED Budget

Archives

Data

Budget Snapshot

44.2M FY21 Recommended
Operating Budget

169.3 Full Time
Equivalents

Budget Trends

Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Alison Dollar of the Office of Management and Budget at 240.777.2769 for more information regarding this department's operating budget.

Related Links

Montgomery County MD Home Page

Budget Summary

Title	Actual FY19	Budget FY20	Estimate FY20	Recommended FY21	%Chg Bud/Rec
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages	15785577.00	18726985.00	18072613.00	18970556.00	1.3
Employee Benefits	4449367.00	5306889.00	5013154.00	5082436.00	-4.2
County General Fund Personnel Costs	20234944.00	24033874.00	23085767.00	24052992.00	0.1
Operating Expenses	20655127.00	19718990.00	19718990.00	20011160.00	1.5
Capital Outlay	0.00	120300.00	120300.00	120300.00	0.0
County General Fund Expenditures	40890071.00	43873164.00	42925057.00	44184452.00	0.7
PERSONNEL
Full-Time	174.00	174.00	174.00	171.00	-1.7
Part-Time	2.00	2.00	2.00	2.00	0.0
FTEs	165.75	167.25	167.25	169.25	1.2
County General Fund Revenues	0.00	0.00	0.00	0.00	0.0

FY21 Recommended Changes

Title	Expenditures	FTEs
COUNTY GENERAL FUND
Changes (with service impacts)
Add: Add Four FiberNet Positions to Support Implementation of Third Generation of FiberNet (FiberNet3) and Ability to Generate Revenue Through Provision of Services and Infrastructure Leasing [OBP FiberNet]	305919	4.00
Other Adjustments (with no service impacts)
Increase Cost: FY21 Compensation Adjustment	286805	0.00
Increase Cost: Software Maintenance [Office of the Chief Information Officer (CIO)]	103967	0.00
Increase Cost: Software Maintenance [Enterprise Applications and Solutions (EASD)]	100100	0.00
FY21 RECOMMENDED	796791	4.00

Program Summary

Program Name	FY20 APPR Expenditures	FY20 APPR FTEs	FY21 REC Expenditures	FY21 REC FTEs
OBP ultraMontgomery	0	0.00	478058	1.00
Office of the Chief Information Officer (CIO)	4730973	9.00	4815760	9.00
Office of the Chief Operating Officer (COO)	4139239	24.00	2236681	15.00
Enterprise Systems and Operations (ESOD)	12908524	38.00	13000150	37.00
Enterprise Telecommunications and Services (ETSD)	4859300	18.00	4715635	18.00
Enterprise Applications and Solutions (EASD)	8567629	44.75	8737124	43.75
Enterprise Resource Planning (ERPD)	8264508	32.50	8182124	31.50
OBP FiberNet	0	0.00	2018920	14.00
Office of Broadband Programs	402991	1.00	0	0.00
Total	43873164	167.25	44184452	169.25

Charges to Other Departments

Charged Department	Charged Fund	FY20 Total$	FY20 FTES	FY21 Total$	FY21 FTES
COUNTY GENERAL FUND
Human Resources	Employee Health Self Insurance	395325	0.00	348750	0.00
Alcohol Beverage Services	Liquor	1049691	0.00	1073967	0.00
CIP	Capital Fund	504731	3.00	467186	3.00
NDA - Retiree Health Benefits Trust	Retirement Fund (ERS)	135433	0.00	135623	0.00
Total		2085180	3.00	2025526	3.00

Funding Parameter Items ($000s)

Title	FY21	FY22	FY23	FY24	FY25	FY26
COUNTY GENERAL FUND
EXPENDITURES
FY21 Recommended	44184.000000	44184.000000	44184.000000	44184.000000	44184.000000	44184.000000
No inflation or compensation change is included in outyear projections.
Annualization of Positions Recommended in FY21	0.000000	160.000000	160.000000	160.000000	160.000000	160.000000
New positions in the FY21 budget are generally assumed to be filled at least two months after the fiscal year begins. Therefore, the above amounts reflect annualization of these positions in the outyears.
Labor Contracts	0.000000	82.000000	82.000000	82.000000	82.000000	82.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures	44184.000000	44426.000000	44426.000000	44426.000000	44426.000000	44426.000000