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Mission Statement

The mission of the Office of Consumer Protection (OCP) is to enforce consumer protection laws prohibiting unfair and deceptive business acts or practices to ensure a fair marketplace for consumers and businesses. Activities include complaint resolution, business registration, law enforcement, education, legislation, advocacy, and outreach to vulnerable consumers.

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Budget Overview

The total recommended FY21 Operating Budget for the Office of Consumer Protection is $2,234,642, a decrease of $144,075 or 6.06 percent from the FY20 Approved Budget of $2,378,717. Personnel Costs comprise 94.14 percent of the budget for 17 full-time position(s) and one part-time position(s), and a total of 16.60 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 5.86 percent of the FY21 budget.

The total FY21 Recommended Operating Budget for the Office of Consumer Protection is $2,234,642, a decrease of $144,075 or 6.06 percent from the FY20 Approved Budget of $2,378,717. Personnel Costs comprise 94.14 percent of the budget for 17 full-time position(s) and one part-time position(s), and a total of 16.60 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 5.86 percent of the FY21 budget.


County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Thriving Youth and Families
  • Effective, Sustainable Government
  • A Growing Economy

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Program Performance Measures

Performance measures for this department are included below (where applicable). The FY20 estimates reflect funding based on the FY20 approved budget. The FY21 and FY22 figures are performance targets based on the FY21 recommended budget and funding for comparable service levels in FY22.

MeasureActual
FY18
Actual
FY19
Estimated
FY20
Target
FY21
Target
FY22
Number of business registrations received482646650650650
Number of complaint cases received1,3881,1911,2001,2001,200
Percent of consumer protection cases closed that are resolved by OCP54%51%53%58%60%
Average number of days to Issue a business license / certificate of registration (excluding new home builder registrations)11.9518.1916.7512.0010.00
Average time in workdays to investigate and close a written complaint (All complaints)7684807875
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Initiatives

  • The Office of Consumer Protection (OCP) established an internal task force to promote outreach and awareness with Spanish-speaking communities in Montgomery County. This working group of bilingual Investigators, administrative staff, and volunteers is coordinated by a Consumer Protection Administrator and participated in "Latino Roundtable" training provide by the Federal Trade Commission.

  • OCP will increase business registration compliance efforts by reviewing expired business registrations to determine whether businesses are operating without active registrations.

  • OCP is proactively collaborating with Montgomery County's Public Information Office (PIO) and the Office of Community Partnerships to develop an awareness campaign to address expected scams regarding the 2020 Census.

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Innovations and Productivity Improvements

  • OCP conducted a nationwide survey of the best practices demonstrated by other state and local consumer protection offices. Based upon this data, OCP was able to reestablish performance measures for investigative staff and is currently updating its Investigation Manual to provide checklists and best practices for investigating and resolving cases.
  • OCP is reviewing its online consumer complaint form to evaluate and streamline the form and process for consumers to request assistance, and to enable the Office to more easily obtain and analyze relevant metrics.

Program Descriptions

  Consumer Protection

OCP receives and investigates complaints and initiates its own investigations of deceptive or unfair trade practices against consumers. Staff resolve disputes between consumers and merchants, identify violations of County, State, and Federal consumer protection laws, and make referrals to other regulatory agencies when appropriate. Complaint categories include automotive sales/repairs,...

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Budget Trends
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Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Rafael Pumarejo Murphy of the Office of Management and Budget at 240.777.2775 for more information regarding this department's operating budget.

Related Links
Budget Summary
TitleActual
FY19
Budget
FY20
Estimate
FY20
Recommended
FY21
%Chg
Bud/Rec
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages1560309.001640200.00 1693055.00 1593791.00-2.8
Employee Benefits571952.00616236.00 647813.00 509882.00-17.3
County General Fund Personnel Costs2132261.002256436.00 2340868.00 2103673.00-6.8
Operating Expenses143219.00122281.00 63372.00 130969.007.1
County General Fund Expenditures2275480.002378717.00 2404240.00 2234642.00-6.1
PERSONNEL
Full-Time17.0017.00 17.00 17.000.0
Part-Time1.001.00 1.00 1.000.0
FTEs16.6016.60 16.60 16.600.0
REVENUES
Common Ownership Community Fees-11765.000.00 0.00 0.000.0
Miscellaneous Revenues506.000.00 0.00 0.000.0
New Home Builder's License164720.00143000.00 143000.00 153000.007.0
Other Fines/Forfeitures1375.001000.00 1000.00 1000.000.0
Other Licenses/Permits49687.0060000.00 60000.00 51000.00-15.0
County General Fund Revenues204523.00204000.00 204000.00 205000.000.5
FY21 Recommended Changes
TitleExpendituresFTEs
COUNTY GENERAL FUND
Other Adjustments (with no service impacts)
Increase Cost: FY21 Compensation Adjustment347160.00
FY21 RECOMMENDED347160.00
Charges to Other Departments
Charged DepartmentCharged FundFY20
Total$
FY20
FTES
FY21
Total$
FY21
FTES
COUNTY GENERAL FUND
Fire and Rescue ServiceFire792761.00831671.00
Funding Parameter Items ($000s)
TitleFY21FY22FY23FY24FY25FY26
COUNTY GENERAL FUND
EXPENDITURES
FY21 Recommended2235.0000002235.0000002235.0000002235.0000002235.0000002235.000000
No inflation or compensation change is included in outyear projections.
Annualization of Positions Recommended in FY210.00000052.00000052.00000052.00000052.00000052.000000
New positions in the FY21 budget are generally assumed to be filled at least two months after the fiscal year begins. Therefore, the above amounts reflect annualization of these positions in the outyears.
Elimination of One-Time Items Recommended in FY210.000000-3.000000-3.000000-3.000000-3.000000-3.000000
Items recommended for one-time funding in FY21, including (fill in major item names based on your Competition List), will be eliminated from the base in the outyears.
Labor Contracts0.0000009.0000009.0000009.0000009.0000009.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures2235.0000002293.0000002293.0000002293.0000002293.0000002293.000000