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Mission Statement

The mission of the Office of Consumer Protection (OCP) is to enforce consumer protection laws prohibiting unfair and deceptive business acts or practices to ensure a fair marketplace for consumers and businesses. Activities include complaint resolution, business registration, law enforcement, education, legislation, advocacy, and outreach to vulnerable consumers.

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Budget Overview

The total approved FY24 Operating Budget for the Office of Consumer Protection is $2,566,794, an increase of $89,351 or 3.61 percent from the FY23 Approved Budget of $2,477,443. Personnel Costs comprise 94.90 percent of the budget for 19 full-time position(s) and no part-time position(s), and a total of 18.00 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 5.10 percent of the FY24 budget.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Thriving Youth and Families
  • A Growing Economy
  • Effective, Sustainable Government

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Program Performance Measures

Performance measures for this department are included below (where applicable). The FY23 estimates reflect funding based on the FY23 approved budget. The FY24 and FY25 figures are performance targets based on the FY24 approved budget and funding for comparable service levels in FY25.

MeasureActual
FY21
Actual
FY22
Estimated
FY23
Target
FY24
Target
FY25
Number of business registrations received 1707707750805825
Number of complaint cases received1,0401,0471,0501,0651,100
Percent of consumer protection cases closed that are resolved by OCP63.4%59.1%60.0%62.0%65.0%
Average number of calendar days to issue a business license / certificate of registration (excluding new home builder registrations)9.946.856.00
Average number of workdays to investigate and close a written complaint (all complaints)38.2643.6340.00
Average OCP customer satisfaction rating - Outcome of the customer's case (5-point scale) based on customer satisfaction survey3.544.604.50
1  Actual FY22 amount includes registrations received for new home builders, new home sellers, motor vehicle repair and towing operators, secondhand personal property dealers, and small electrical repair dealers.
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Initiatives

  • Enhance business education and outreach services in the Business Education and Registration Unit to perform business education presentations and provide subject matter expertise to help businesses follow consumer protection laws.

Program Descriptions

  Consumer Protection

The Consumer Protection program is a law enforcement function established in 1971 responsible for enforcing consumer protection laws to prohibit unfair and deceptive business acts to ensure fairness and integrity in the marketplace for consumers and businesses. The program is responsible for receiving, investigating, and resolving complaints, educating consumers...

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Budget Trends
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Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Eva Acevedo of the Office of Management and Budget at 240.777.2763 for more information regarding this department's operating budget.

Related Links
Budget Summary
TitleActual
FY22
Budget
FY23
Estimate
FY23
Approved
FY24
%Chg
Bud/App
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages1580003.001869261.00 1742018.00 1924008.002.9
Employee Benefits452883.00476209.00 427392.00 511905.007.5
County General Fund Personnel Costs2032886.002345470.00 2169410.00 2435913.003.9
Operating Expenses68295.00131973.00 125503.00 130881.00-0.8
County General Fund Expenditures2101181.002477443.00 2294913.00 2566794.003.6
PERSONNEL
Full-Time19.0019.00 19.00 19.000.0
Part-Time0.000.00 0.00 0.000.0
FTEs18.0018.00 18.00 18.000.0
REVENUES
New Home Builder's License146170.00153000.00 153000.00 153000.000.0
Other Licenses/Permits55445.0051000.00 51000.00 51000.000.0
Other Fines/Forfeitures3100.005000.00 5000.00 3000.00-40.0
Miscellaneous Revenues25.000.00 0.00 0.000.0
County General Fund Revenues204740.00209000.00 209000.00 207000.00-1.0
 
GRANT FUND - MCG
EXPENDITURES
Salaries and Wages0.000.00 0.00 0.000.0
Employee Benefits0.000.00 0.00 0.000.0
Grant Fund - MCG Personnel Costs0.000.00 0.00 0.000.0
Grant Fund - MCG Expenditures0.000.00 0.00 0.000.0
PERSONNEL
Full-Time0.000.00 0.00 0.000.0
Part-Time0.000.00 0.00 0.000.0
FTEs0.000.00 0.00 0.000.0
Grant Fund - MCG Revenues0.000.00 0.00 0.000.0
 
DEPARTMENT TOTALS
Total Expenditures2101181.002477443.00 2294913.00 2566794.003.6
Total Full-Time Positions19.0019.00 19.00 19.000.0
Total Part-Time Positions0.000.00 0.00 0.000.0
Total FTEs18.0018.00 18.00 18.000.0
Total Revenues204740.00209000.00 209000.00 207000.00-1.0
FY24 Approved Changes
TitleExpendituresFTEs
COUNTY GENERAL FUND
FY23 ORIGINAL APPROPRIATION247744318.00
Other Adjustments (with no service impacts)
Increase Cost: FY24 Compensation Adjustment994710.00
Increase Cost: Annualization of FY23 Compensation Increases896500.00
Increase Cost: Printing and Mail3580.00
Decrease Cost: Retirement Adjustment-4580.00
Decrease Cost: Motor Pool Adjustment-14500.00
Re-align: One-time Budget Adjustment to Reflect Higher Than Expected Vacant Positions [Consumer Protection]-35250.00
Decrease Cost: Annualization of FY23 Personnel Costs-946950.00
FY24 APPROVED256679418.00
Charges to Other Departments
Charged DepartmentCharged FundFY23
Total$
FY23
FTES
FY24
Total$
FY24
FTES
COUNTY GENERAL FUND
Fire and Rescue ServiceFire957781.00893721.00
Funding Parameter Items ($000s)
TitleFY24FY25FY26FY27FY28FY29
COUNTY GENERAL FUND
EXPENDITURES
FY24 Approved2567.0000002567.0000002567.0000002567.0000002567.0000002567.000000
No inflation or compensation change is included in outyear projections.
Restore One-Time Lapse Increase0.0000004.0000004.0000004.0000004.0000004.000000
Restores in FY25 the one-time lapse increase made in the FY24 budget.
Labor Contracts0.00000040.00000040.00000040.00000040.00000040.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures2567.0000002611.0000002611.0000002611.0000002611.0000002611.000000