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Mission Statement

The mission of the Office of Consumer Protection (OCP) is to enforce consumer protection laws prohibiting unfair and deceptive business acts or practices to ensure a fair marketplace for consumers and businesses. Activities include complaint resolution, business registration, law enforcement, education, legislation, advocacy, and outreach to vulnerable consumers.

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Budget Overview

The total approved FY23 Operating Budget for the Office of Consumer Protection is $2,477,443, an increase of $24,106 or 0.98 percent from the FY22 Approved Budget of $2,453,337. Personnel Costs comprise 94.67 percent of the budget for 19 full-time position(s) and no part-time position(s), and a total of 18.00 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 5.33 percent of the FY23 budget.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Thriving Youth and Families
  • A Growing Economy
  • Effective, Sustainable Government

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Program Performance Measures

Performance measures for this department are included below (where applicable). The FY22 estimates reflect funding based on the FY22 approved budget. The FY23 and FY24 figures are performance targets based on the FY23 approved budget and funding for comparable service levels in FY24.

MeasureActual
FY20
Actual
FY21
Estimated
FY22
Target
FY23
Target
FY24
Number of business registrations received 1637707725730735
Number of complaint cases received1,0701,0401,0751,1001,130
Percent of consumer protection cases closed that are resolved by OCP62.00%63.35%65.00%66.40%68.00%
Average number of calendar days to Issue a business license / certificate of registration (excluding new home builder registrations)14.109.947.01
Average number of workdays to investigate and close a written complaint (All complaints)42.6038.2640.00
Average OCP customer satisfaction rating - Outcome of the customer's case (4 point scale) based on customer satisfaction survey3.663.543.66
1  Actual FY21 amount includes registrations received for New Home Builders, New Home Sellers, Motor Vehicle Repair and Towing operators, Secondhand Personal Property dealers, and Small Electrical Repair dealers.
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Initiatives

  • In December 2021, the OCP celebrated its 50th anniversary and engaged in a week-long program that consisted of consumer education presentations, an anniversary open house, and recognition from the County Executive and members of the County Council.
  • OCP has built out the Public Election Fund Liaison function as assigned by the County Executive and has created a useful FAQ for members of the public, media, and candidates to consult on public election fund-related questions.

  • OCP received media coverage from NBC-4 for its investigations that uncovered forced arbitration clauses in local auto repair shops' service contracts.

  • OCP expanded its language access program, establishing an in-house roster of volunteers that speak five different languages to assist residents and merchants with limited English proficiency.

Program Descriptions

  Consumer Protection

The Consumer Protection program is a law enforcement function established in 1971 responsible for enforcing consumer protection laws to prohibit unfair and deceptive business acts to ensure fairness and integrity in the marketplace for consumers and businesses. The program is responsible for receiving, investigating, and resolving complaints, educating consumers...

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Budget Trends
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Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Julie Knight of the Office of Management and Budget at 240.777.2760 for more information regarding this department's operating budget.

Related Links
Budget Summary
TitleActual
FY21
Budget
FY22
Estimate
FY22
Approved
FY23
%Chg
Bud/App
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages1429598.001814684.00 1622091.00 1869261.003.0
Employee Benefits437772.00510146.00 465312.00 476209.00-6.7
County General Fund Personnel Costs1867370.002324830.00 2087403.00 2345470.000.9
Operating Expenses82947.00128507.00 128507.00 131973.002.7
County General Fund Expenditures1950317.002453337.00 2215910.00 2477443.001.0
PERSONNEL
Full-Time17.0019.00 19.00 19.000.0
Part-Time1.000.00 0.00 0.000.0
FTEs16.6018.00 18.00 18.000.0
REVENUES
New Home Builder's License143865.00153000.00 147000.00 153000.000.0
Other Licenses/Permits52630.0051000.00 52000.00 51000.000.0
Other Fines/Forfeitures1500.001000.00 1500.00 1000.000.0
Miscellaneous Revenues25.000.00 0.00 0.000.0
County General Fund Revenues198020.00205000.00 200500.00 205000.000.0
 
GRANT FUND - MCG
EXPENDITURES
Salaries and Wages4558.000.00 0.00 0.000.0
Employee Benefits0.000.00 0.00 0.000.0
Grant Fund - MCG Personnel Costs4558.000.00 0.00 0.000.0
Operating Expenses1730.000.00 0.00 0.000.0
Grant Fund - MCG Expenditures6288.000.00 0.00 0.000.0
PERSONNEL
Full-Time0.000.00 0.00 0.000.0
Part-Time0.000.00 0.00 0.000.0
FTEs0.000.00 0.00 0.000.0
REVENUES
Federal Grants6288.000.00 0.00 0.000.0
Grant Fund - MCG Revenues6288.000.00 0.00 0.000.0
 
DEPARTMENT TOTALS
Total Expenditures1956605.002453337.00 2215910.00 2477443.001.0
Total Full-Time Positions17.0019.00 19.00 19.000.0
Total Part-Time Positions1.000.00 0.00 0.000.0
Total FTEs16.6018.00 18.00 18.000.0
Total Revenues204308.00205000.00 200500.00 205000.000.0
FY23 Approved Changes
TitleExpendituresFTEs
COUNTY GENERAL FUND
FY22 ORIGINAL APPROPRIATION245333718.00
Other Adjustments (with no service impacts)
Increase Cost: Annualization of FY22 Compensation Increases381730.00
Increase Cost: FY23 Compensation Adjustment338890.00
Increase Cost: Annualization of FY22 Personnel Costs87260.00
Increase Cost: Motor Pool Adjustment18390.00
Increase Cost: Printing and Mail Adjustment16270.00
Decrease Cost: Retirement Adjustment-601480.00
FY23 APPROVED247744318.00
Charges to Other Departments
Charged DepartmentCharged FundFY22
Total$
FY22
FTES
FY23
Total$
FY23
FTES
COUNTY GENERAL FUND
Fire and Rescue ServiceFire888961.00957781.00
Funding Parameter Items ($000s)
TitleFY23FY24FY25FY26FY27FY28
COUNTY GENERAL FUND
EXPENDITURES
FY23 Approved2477.0000002477.0000002477.0000002477.0000002477.0000002477.000000
No inflation or compensation change is included in outyear projections.
Labor Contracts0.00000084.00000084.00000084.00000084.00000084.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures2477.0000002561.0000002561.0000002561.0000002561.0000002561.000000