Program Descriptions
Admin - Office of the Director
The Office of the Director provides comprehensive leadership and direction for the department including: budget and policy development and implementation; planning and accountability; service integration; customer service; the formation and maintenance of partnerships with non-governmental service providers; and human resource management. Further, the Office of the Director facilitates relationships and...
Read More Admin - Office of the Chief Operating Officer
This Office oversees the administrative services that support direct service delivery and the day-to-day operations of the department including: budget development and expenditure analysis; management of the department's fiscal operations including payments, medical billing, Federal claiming, and State financial reporting; contract management; logistics and facilities support; information technology support and...
Read More Community Action Agency
The mission of the Community Action Agency (CAA) is to use an equity lens to advance social and economic mobility among communities and neighbors through services, partnerships, and advocacy. Responsibilities include administration of Federal and State Head Start and Community Services Block Grant (CSBG) funding. In addition to Head Start,...
| Program Performance Measures | Actual
FY23 | Actual
FY24 | Estimated
FY25 | Target
FY26 | Target
FY27 |
|---|
| The number of residents who receive free tax preparation services through the CAA VITA program 1 | 1,946 | 2,246 | 2,300 | 2,350 | 2,350 |
| Total amount of Earned Income Tax Credit received by VITA clients 2 | $2,310,606 | $2,612,584 | $2,700,000 | | |
| Number of Community Advocacy Institute Program graduates 3 | 21 | 14 | 20 | 20 | 20 |
Read More Minority Programs
The three minority programs - the African American Health Program (AAHP), the Latino Health Initiative (LHI), and the Asian American Health Initiative (AAHI) - support department-wide efforts to eliminate disparities in delivery of health services and others and continue to achieve equitable delivery of population-targeted programs and services. The knowledge,...
| Program Performance Measures | Actual
FY23 | Actual
FY24 | Estimated
FY25 | Target
FY26 | Target
FY27 |
|---|
| Number of individuals served by the African American Health Initiative 1 | 27,693 | 33,826 | 35,000 | 40,000 | 40,000 |
| Percent of clients satisfied with services provided by the African American Health Program 2 | 96% | 98% | 96% | | |
| African American Health Program: Percent of clients who improved A1C blood sugar level test at 3-month follow up (diabetes management/prevention) 3 | 75% | 85% | 90% | | |
| Number of individuals served by the Asian American Health Initiative 4 | 70,184 | 195,676 | 195,000 | 185,250 | 175,998 |
| Percent of clients satisfied with services provided by the Asian American Health Initiative 5 | 93% | 98% | 90% | | |
| Asian American Health Initiative: Average percent of respondents who expressed increased confidence due to community capacity building activities 6 | 86% | 92% | 90% | | |
| Number of individuals served by the Latino Health Initiative 7 | 71,209 | 73,075 | 70,000 | 70,000 | 70,000 |
| Percent of clients satisfied with services provided by the Latino Health Initiative 8 | 98% | 96% | 96% | | |
| Latino Health Initiative: Average percent increase in wages from time participants entered program until hired as health professionals 9 | 161% | 167% | 160% | | |
Read More Equity and Language Access
Limited English Proficiency (LEP) is a barrier between customers, colleagues, and the community and equitable access to services designed to promote their health, safety, and self-sufficiency. The focus of the Equity and Language Access Program is to use principles of equitable access to guide how staff plans, implements, and evaluates...
| Program Performance Measures | Actual
FY23 | Actual
FY24 | Estimated
FY25 | Target
FY26 | Target
FY27 |
|---|
| Total number of interpretations provided over the phone by thephone interpretation vendor to DHHS staff in order to serve clients with limited English proficiency 1 | 28,239 | 30,835 | 31,900 | 33,495 | 35,170 |
| Number of referrals made for Multilingual Health Navigation Line/Interpretation Services 2 | 33,362 | 30,515 | 29,040 | 29,105 | 29,220 |
| Percent of clients able to access services upon referral 3 | 87% | 93% | 90% | | |
| Percent of clients satisfied with services for Multilingual Health Navigation Line/interpretation services 4 | 99% | 100% | 89% | | |
| Percent of participants of Equity Workshop who will be able to apply behaviors learned 5 | 98% | 98% | 98% | | |
Read More Head Start
This program oversees the Federal Head Start funding that the County receives to provide a comprehensive child development program for income-eligible families with young children ages three through five. Montgomery County Public Schools serves as the Head Start delegate agency and the Department of Health and Human Services provides health...
| Program Performance Measures | Actual
FY23 | Actual
FY24 | Estimated
FY25 | Target
FY26 | Target
FY27 |
|---|
| Number of children in full-day program 1 | 540 | 563 | 571 | 571 | 571 |
| Percent of 3-year olds with demonstrated school readiness 2 | 83% | 72% | 85% | | |
| Percent of 4-year olds with demonstrated school readiness 3 | 83% | 81% | 85% | | |
Read More Admin - Office of Community Affairs
This program oversees, supports, and implements the mission of the Office of Community Affairs, which is to lead the development of equitable and inclusive health and human services systems that are responsive to racial/ethnic and economically disinvested communities. This Office takes a global view of equity and inclusion that transcends...
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