up
Budget Year / Version:
FY 26
RECOMMENDED
anchor

Program Description

  Consumer Protection

Explore
anchor
Program Contacts

Contact Shaun Carew of the Office of Consumer Protection at 240-777-3675 or Eva Acevedo of the Office of Management and Budget at 240-777-2763 for more information regarding this department's operating budget.

anchor

Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of business registrations received 1759666700780690
Percent of consumer protection cases closed that are resolved by OCP62.1%59.7%60.0%60.0%60.0%
Average number of calendar days to issue a business license or certificate of registration (excluding new home builder registrations)6.14.95.05.05.0
Average OCP customer satisfaction rating - Outcome of the customer's case (5-point scale) based on customer satisfaction survey4.54.54.04.04.0
Average number of workdays to investigate and close a written complaint (all complaints)38.137.536.037.038.0
Number of complaint cases received1,1691,1191,1001,1701,200
Showing 1 to 6 of 6 entries
1  Actual FY24 amount includes registrations issued for new home builders, new home sellers, motor vehicle repair and towing operators, secondhand personal property dealers, and small electrical repair dealers.
anchor

Program Budget Changes

FY26 Recommended ChangesExpendituresFTEs
FY25 Approved$2,839,54918
Decrease Cost: Miscellaneous Operating Expenses($20,881)0
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.$189,1360
FY26 Recommended$3,007,80418