Budget Year / Version:

Program Description

  Consumer Protection

The Consumer Protection program is a law enforcement function established in 1971 responsible for enforcing consumer protection laws to prohibit unfair and deceptive business acts to ensure fairness and integrity in the marketplace for consumers and businesses. The program is responsible for receiving, investigating, and resolving complaints, educating consumers and merchants, and licensing certain businesses.

The program has the authority to issue civil citations for violations of law, issue subpoenas to compel testimony and documents, and collaborate with other agencies to advocate for legislation.

Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Dieter Klinger of the Office of Management and Budget at 240.777.2847 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of business registrations received 1646637640640640
Number of complaint cases received1,1911,0701,1311,1001,150
Percent of consumer protection cases closed that are resolved by OCP51%62%58%63%65%
Average number of calendar days to Issue a business license / certificate of registration (excluding new home builder registrations)18.1914.1013.7512.0010.00
Average number of workdays to investigate and close a written complaint (All complaints)84.042.688.070.068.0
Average OCP customer satisfaction rating - Outcome of the customer's case (4 point scale) based on customer satisfaction survey3.053.663.603.603.60
1  Actual FY20 amount includes registrations received for New Home Builders, New Home Sellers, Motor Vehicle Repair and Towing operators, Secondhand Personal Property dealers, and Small Electrical Repair dealers.

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved219672716.60
Add: Public Campaign Finance Liaison position1000861.00
Enhance: Administrative Support for Public Liaison position792190.40
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.773050.00
FY22 Approved245333718.00