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Budget Year / Version:
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Program Description

  Parking Operations

The Parking Operations program has overall responsibility for the management of County-owned garages and lots with over 20,000 parking spaces, which represent at least a fifty percent market share of available parking spaces. This program has overall responsibility for the collection and processing of all parking revenue, including revenue from individual meters, automated pay stations, cashiered facilities, parking permits, and parking fines. The program also includes renovating and improving existing parking facilities to ensure the preservation and integrity of the parking system and its continued service to the public. Moreover, the program is responsible for the maintenance of parking facilities that includes: snow and ice removal; janitorial services; equipment maintenance for elevators, electrical systems, heating, ventilation, and air conditioning systems (HVAC); facility repairs for maintenance of damaged glass, asphalt, concrete, plumbing, painting, and space stripes; and grounds-keeping services. Furthermore, this program provides a comprehensive meter maintenance program to ensure all meter devices function properly. Augmenting the public safety mission of the Montgomery County Police Department, this program also provides contract security guard services for parking facilities to detect and report theft, vandalism, and threats to personal security.

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Program Contacts

Contact Jose Thommana of the Parking Districts at 240-777-8740 or Vivian Ikoro of the Office of Management and Budget at 240-777-2780 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Parking Management revenue generated ($ millions)$35.3$41.5$39.9$44.3$43.6
Parking Management operating expenditures ($ millions)$24.0$23.7$28.9$29.5$30.1
Parking Management cost efficiency (ratio of expenses to revenues)68%57%72%67%69%
Customer satisfaction rate for Parking Lot Districts (PLDs) (scale of 1-5) 14.4N/A4.5N/A4.5
Number of electric vehicle charging sessions at County parking facilities32,72445,95145,75045,78045,810
1  Rating on a scale of 1 to 5 with the number 5 representing highest score. The Parking Lot Districts survey is conducted every other year.
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Program Budget Changes

FY26 Recommended ChangesExpendituresFTEs
FY25 Approved2093480539.59
Shift: Capital Project Manager from DOT Capital Fund to PLD (Bethesda)973850.54
Shift: FTEs from Transit Ride-On Counting Room to PLD (Bethesda)878140.73
Shift: Capital Project Manager from DOT Capital Fund to PLD (Silver Spring)757440.42
Technical Adj: Restore Lapse Increase (Silver Spring)584790.00
Technical Adj: Restore Lapse Increase (Bethesda)568090.00
Increase Cost: Security Guard Contract Services (Silver Spring)420000.00
Increase Cost: Security Guard Contract Services (Bethesda) 350000.00
Increase Cost: Janitorial Contract Rate (Silver Spring) 262790.00
Enhance: Parking and Revenue Control System (PARCS) - Gated Garage System (Bethesda)250000.00
Increase Cost: Janitorial Contract Rate (Bethesda) 195150.00
Shift: FTEs from Transit Ride-On Counting Room to PLD (Silver Spring)177140.15
Increase Cost: Parking Attendant Contract Services (Bethesda)123670.00
Increase Cost: EV Charging and Cloud Services (Bethesda)118360.00
Technical Adj: Restore Lapse Increase (Wheaton)89690.00
Increase Cost: EV Charging and Cloud Services (Silver Spring)86080.00
Shift: Capital Project Manager from DOT Capital Fund to PLD (Wheaton)72140.04
Increase Cost: Three Percent Inflationary Adjustment to Non-Profit Service Provider Contracts (Bethesda)55620.00
Increase Cost: Three Percent Inflationary Adjustment to Non-Profit Service Provider Contracts (Silver Spring)51910.00
Increase Cost: Parking Collections Contract Rate (Silver Spring)45660.00
Increase Cost: Janitorial Contract Rate (Wheaton) 41440.00
Increase Cost: Parking Collections Contract Rate (Bethesda)31480.00
Shift: FTEs from Transit Ride-On Counting Room to PLD (Wheaton)23620.02
Increase Cost: Three Percent Inflationary Adjustment to Non-Profit Service Provider Contracts (Wheaton)16070.00
Increase Cost: Parking Collections Contract Rate (Wheaton)12470.00
Increase Cost: EV Charging and Cloud Services (Wheaton)10760.00
Eliminate: Revenue Counter Position (Wheaton)-2105-0.02
Eliminate: Revenue Counter Position (Silver Spring)-12628-0.12
Eliminate: Revenue Counter Position (Bethesda)-27361-0.26
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.590389-0.12
FY26 Recommended2210273640.97