Budget Year / Version:

Program Description

  Voter Services

The Voter Services Program provides the foundation for ensuring that elected officials govern with the consent of the governed. Voter Services ensures the accuracy of the official list of eligible participants in each election, the link between the people and the elected government that serves the public according to federal and state law.

Voter Services performs the following key functions: adding, removing and updating information in the official list of registered voters as required by law; facilitating the delivery and return of absentee ballots from voters by mail, in person or at nursing home facilities; and fulfilling voter requests for information and other services.

The duties of the Voter Services section are largely driven by federal laws, including the National Voter Registration Act of 1993, the Uniformed and Overseas Citizens Absentee Voting Act, and the Help America Vote Act. Voter records are maintained in a statewide voter registration database, with county employees performing record changes such as changes of name, address, and party affiliation, deletion due to death, felony conviction, ineligibility according to jury records, moving out of the jurisdiction, and other legally required reasons. Voter registration services are provided by the Motor Vehicle Administration and other designated agencies, with data provided for processing to the Board of Elections to ensure that only eligible voters can cast a ballot. Voter services staff adhere to state requirements in the handling of this data including sending multiple mailings to track address changes and accurately maintain the official registry of voters.

Program Contacts

Contact Margaret A. Jurgensen of the Montgomery County Board of Elections at 240.777.8523 or Taman Morris of the Office of Management and Budget at 240.777.2771 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Number of registered voters served per program FTEN/A35,98939,30640,46241,619
Number of absentee ballots requested (000s)1548427025
Number of active registered voters (000s)644665680700720
Average time before application is processed (hours)N/A485260 hours48 hours
Cost per absentee ballot canvassedN/A$1.18$1.28

Program Budget Changes

FY21 Approved ChangesExpendituresFTEs
FY20 Approved156824317.37
Increase Cost: Salary Adjustment for Seasonal Temps, Multilingual and Overtime Pay574380.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.669711.00
FY21 Approved169265218.37