Budget Year / Version:

Program Description

  Landlord-Tenant Mediation

The Office of Landlord-Tenant Affairs (OLTA) is charged with informing the public of the general rights and responsibilities of tenants and landlords and helping resolve disputes amicably, free of charge, without having to go through the District Court process. Landlord-Tenant enforces Chapter 29, Landlord-Tenant Relations of the Montgomery County Code, along with parts of Title 8, Landlord-Tenant of the Real Property Article, Annotated Code of Maryland, the State of Maryland Landlord-Tenant law.

This program ensures fair and equitable relations between landlords and tenants and encourages the maintenance and improvement of housing. Activities including mediating and arbitrating disputes; providing information and technical assistance to all parties; and taking legal action as necessary, including referring unresolved complaints to the Montgomery County Commission on Landlord-Tenant Affairs.

Program Contacts

Contact Pofen Salem of the Department of Housing and Community Affairs at 240.777.3728 or Anita Aryeetey of the Office of Management and Budget at 240.777.2784 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY22Actual FY23Estimated FY24Target FY25Target FY26
Number of complaints filed with OLTA8459371,0141,0441,076
Landlord Tenant Affairs Program - Number of MC311 Service Requests 7,78312,93812,95812,97812,998
Landlord Tenant Affairs Program - Percent of MC311 Service Requests meeting service length agreement99.7%99.3%99.0%99.0%99.0%
Percent of Landlord/Tenant cases that result in consent agreements.97.0%96.1%95.0%95.0%95.0%
Number of evictions prevented due to Landlord & Tenant Affairs' intervention153287315315315

Program Budget Changes

FY25 Recommended ChangesExpendituresFTEs
FY24 Approved201028610.00
Enhance: One Program Manager I Position to Support Increased Service Demand in the Office of Landlord-Tenant Mediation Division920731.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.4990040.00
FY25 Recommended260136311.00