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Budget Year / Version:
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Program Description

  Landlord-Tenant Mediation

The Office of Landlord-Tenant Affairs (OLTA) is charged with informing the public of the general rights and responsibilities of tenants and landlords and helping resolve disputes amicably, free of charge, without having to go through the District Court process. Landlord-Tenant enforces Chapter 29, Landlord-Tenant Relations of the Montgomery County Code, along with parts of Title 8, Landlord-Tenant of the Real Property Article, Annotated Code of Maryland, the State of Maryland Landlord-Tenant law.

This program ensures fair and equitable relations between landlords and tenants and encourages the maintenance and improvement of housing. Activities including mediating and arbitrating disputes; providing information and technical assistance to all parties; and taking legal action as necessary, including referring unresolved complaints to the Montgomery County Commission on Landlord-Tenant Affairs.

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Program Contacts

Contact Pofen Salem of the Department of Housing and Community Affairs at 240-777-3728 or Anita Aryeetey of the Office of Management and Budget at 240-777-2784 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of complaints filed with OLTA9371,1481,3771,7212,065
Landlord Tenant Affairs Program - Number of MC311 Service Requests 12,9388,9629,85810,84411,928
Landlord Tenant Affairs Program - Percent of MC311 Service Requests meeting service length agreement99.3%99.6%99.0%99.0%99.0%
Percent of Landlord/Tenant cases that result in consent agreements96.1%97.5%97.0%97.0%97.0%
Number of evictions prevented due to Landlord & Tenant Affairs' intervention287224246246246
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Program Budget Changes

FY26 Recommended ChangesExpendituresFTEs
FY25 Approved250915010.00
Add: Program Manager I to Provide Program Management support to implement the Office of Landlord and Tenant Affairs Complaint Process and Cases. (Offset by Licensing Revenue)1032151.00
Re-align: Operating Expenses to Support Transcript Services for OLTA100000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-3706950.00
FY26 Recommended225167011.00