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Budget Year / Version:
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Program Description

  Landlord-Tenant Mediation

This program ensures fair and equitable relations between landlords and tenants and encourages the maintenance and improvement of housing. Activities including mediating and arbitrating disputes; providing information and technical assistance to all parties; and taking legal action as necessary, including referring unresolved complaints to the Montgomery County Commission on Landlord-Tenant Affairs.

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Program Contacts

Contact Frank Demarais of the Department of Housing and Community Affairs at 240.777.3619 or Pofen Salem of the Office of Management and Budget at 240.777.2773 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of Landlord Tenant meditations724686700725750
Landlord Tenant Affairs Program - Number of MC311 Service Requests 6,927 7,053 7,265 7,483 7,707
Landlord Tenant Affairs Program - Percent of MC311 Service Requests meeting service length agreement99.1%99.6%100.0%100.0%100.0%
Percent of landlord/tenant cases mediated successfully (not referred to the Commission)98.0%97.0%98.0%98.5%99.0%
Number of evictions prevented due to Landlord & Tenant Affairs' intervention469 402 500 515 530
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Program Budget Changes

FY22 Recommended ChangesExpendituresFTEs
FY21 Approved14169648.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-49500.00
FY22 Recommended14120148.00