Budget Year / Version:

Program Description

  24-Hours Crisis Center

This program provides telephone, walk-in, mobile crisis outreach, single adult shelter system screening and referrals, and crisis residential services to persons experiencing situational, emotional, or mental health crises. The Crisis Center provides all services, twenty-four hours/day seven days/week. Much of the work of the Crisis Center focuses on providing the least restrictive community-based service appropriate to the client's situation. The Crisis Center coordinates the mental health response during disasters and community critical incidents, and serves as the afterhours contact for Public Health, STEER (Stop, Triage, Engage, Educate, Rehabilitate), APS (Adult Protective Services), APP (Abused Person Program), and CWS (Child Welfare Services).

Program Contacts

Contact Rolando L. Santiago, PhD of the HHS - Behavioral Health and Crisis Services at 240.777.7000 or Grace Pedersen of the Office of Management and Budget at 240.773.1088 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY22Actual FY23Estimated FY24Target FY25Target FY26
Number of students identified by schools to be at risk who were referred to the Crisis Center 11,6841,6301,8001,8501,850
Number of walk-in contacts 25,8695,1806,0006,2006,400
Percent of students identified by schools to be at risk that are stabilized utilizing community resources without hospital intervention89%89%85%85%85%
1  The program projects increased need in coming years due to growing overdose and mental health-related issues in middle schools and high schools.
2  FY23 outcome remains high post-pandemic, in conjunction with the expansion of Crisis Center staff and services. The decrease from FY22 reflects the stabilization of need after a surge post-pandemic in FY22.

Program Budget Changes

FY25 Recommended ChangesExpendituresFTEs
FY24 Approved1226662068.40
Replace: Continue Mobile Crisis Outreach Team Services After Federal Grant Funding Ends and Increase Capacity from Five to Seven Teams14833596.00
Add: 988 Crisis Hotline Services Grants13172190.00
Shift: Grant Fund Availability to Replace General Funds for 988 Services-3202980.00
Eliminate: Ending Substance Abuse and Mental Health Services Administration (SAMSHA) Grant for Mobile Crisis Teams-16263800.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-2765482.00
FY25 Recommended1284397276.40