Budget Year / Version:

Program Description

  24-Hours Crisis Center

This program provides telephone, walk-in, mobile crisis outreach, single adult shelter system screening and referrals, and crisis residential services to persons experiencing situational, emotional, or mental health crises. The Crisis Center provides all services, twenty-four hours/day seven days/week. Much of the work of the Crisis Center focuses on providing the least restrictive community-based service appropriate to the client's situation. The Crisis Center coordinates the mental health response during disasters and community critical incidents and serve as the afterhours contact for Public Health, STEER (Stop, Triage, Engage, Educate, Rehabilitate), APS (Adult Protective Services) APP (Abused Person Program) and CWS (Child Welfare Services).

Program Contacts

Contact Rolando L. Santiago, PhD of the HHS - Behavioral Health and Crisis Services at 240.777.7000 or Lindsay Lucas of the Office of Management and Budget at 240.777.2766 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of students identified by schools to be at risk who were referred to the Crisis Center 11,9541,1691,9001,9001,900
Number of walk-in contacts 26,0304,6696,5006,7006,900
Percent of students identified by schools to be at risk that are stabilized utilizing community resources without hospital intervention92%92%95%95%95%
1  FY20 statistic impacted by COVID-19 and shift to learn from home environment.
2  FY20 statistic impacted by COVID-19 and social distancing requirements.

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved557273040.40
Enhance: Annualization of Six Therapist II Positions to Support Mobile Crisis Response6589966.00
Add: Creation of Three Mobile Crisis Outreach Teams5211406.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.4264230.00
FY22 Approved717928952.40