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Program Description

  Admin - Office of the Director

The office of the Director provides leadership and strategic direction for the Montgomery County Department of Health and Human Services (DHHS), oversees policy development, service integration, customer service, and partnerships. The office also guides health and social services initiatives, manages external relationships, and ensures compliance with applicable laws, including the Americans with Disabilities Act of 1990 (ADA) and the Health Insurance Portability and Accountability Act (HIPAA).

Building on this foundation, DHHS has, since 2008, embedded equity as a core value through its "Culture of Equity" framework, which strengthens informed decision-making and supports equitable policy and resource allocation across all areas of the department. The Director advances a unified strategic agenda that includes service integration, equity, technology modernization, workforce development, and strong partnerships, while ensuring meaningful access to services for all residents regardless of language or communication barriers.

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Program Contacts

Contact Mark Hodge of the HHS - Administration and Support at 240-777-1568 or Deborah Lambert of the Office of Management and Budget at 240-777-2794 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY24Actual FY25Estimated FY26Target FY27Target FY28
Percent of clients able to access services upon referral 193%94%90%90%90%
Total number of interpretations provided over the phone by the phone interpretation vendor to DHHS staff in order to serve clients with limited English proficiency 2 30,83532,97534,65036,38238,202
Percent of participants of Equity Workshop who will be able to apply behaviors learned 398%98%98%98%98%
1  Two contractors provide services in this program, CASA and Cross Cultural Infotech. Among CASA clients, 90% accessed services upon referral. Among Cross Cultural Infotech clients, 98% access services upon referrals.
2  With efforts to increase staff use of the interpretation line, the program is seeing increased demand and expects the trend to continue in coming years. Projections reflect 5% annual increase.
3  In FY25, 113 Department of Health and Human Services staff participated in a workshop. Of these participants, 111 completed the follow up survey.
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Program Budget Changes

FY27 Recommended ChangesExpendituresFTEs
FY26 Approved1691709129.50
Technical Adj: Correction Associated with Prior Contract Transfers to the Office of Food Systems Resilience-651070.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-14612036-17.10
FY27 Recommended223994812.40