Budget Year / Version:

Program Description

  Management Services

The Management Services Bureau (MSB) serves to enhance the priority of effective, sustainable government by providing administrative, managerial, and logistical support to all bureaus/programs in the Montgomery County Police Department (MCPD). The MSB is responsible for providing fiscal, personnel, and technological resources and services to the Patrol Services Bureau (PSB), Investigative Services Bureau (ISB), Field Services Bureau (FSB), and Office of the Chief in the following ways:

  • Provide the safe and secure storage and preservation of evidence, property, and currency taken into custody by department personnel or authorized allied agencies.
  • Receive and process all 9-1-1 calls and other emergency and non-emergency calls, dispatches public safety units within the county, and keeps status on public safety units.
  • Maintain personnel files on all employees, process pay and personnel actions, maintain the department complement/assignment roster, conduct background investigations on all potential employees, and recruit qualified employees.
  • Budget administration, financial management, facility management, fleet management, procurement/logistics, and other varied programs that support field functions.
  • Policy development, planning/research activities, and ensuring compliance with Department policies, procedures, and standards adopted by the Commission on Accreditation for Law Enforcement Agencies.
  • Entry-level and in-service training to all police officers, firearms-related training/records, Field Training Officer selection/training, and conduct specialized training for department employees, as well as outside agencies.
  • Management of the department's CIP projects/renovations, and coordination of building and property maintenance services.

Program Contacts

Contact Neil Shorb of the Department of Police at 240.773.5237 or Taman Morris of the Office of Management and Budget at 240.777.2771 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Total emergency 911 calls received by Police Emergency Communication Center (ECC)523,529497,370500,000507,000510,000
Total non-emergency calls received by Police Emergency Communication Center (ECC) 1287,755265,446265,000270,000275,000
Average emergency 911 call processing time (minutes)02:1502:3702:3402:0002:00
Average time to answer 911 calls (seconds)
1  Non-emergency calls have declined by 8% over the last five fiscal years. The increase in non-emergency calls from FY15 to FY17 is attributed to the transfer of the fire non-emergency number to police for answering as part of the consolidation process. Non-emergency calls are answered within the Emergency Communication Center by the same staff who answer 9-1-1 calls. Non-emergency calls generally take longer to process. Their volume and duration do of course have an impact on call taker availability. The impacts are regulated through the application of call queuing and prioritization within the phone system. 9-1-1 calls are prioritized to be answered ahead of non-emergency. Call taker profiles adjustments are managed based on call volumes whereby call takers will be designated to answer only emergency calls.

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved82872479433.86
Enhance: Winter POC Recruitment Class Size6495180.00
Enhance: Electronic Control Weapons (aka Tasers) Program5703900.00
Increase Cost: Upgrades to Mobile Video System4713120.00
Increase Cost: Contractual Operating Expense Changes 625140.00
Increase Cost: Position Reclassifications for MCPD Reorganization624190.00
Increase Cost: Replacement of Lost UASI Grants300000.00
Increase Cost: Annualization of PSCC Next Generation 9-1-1 / Text 9-1-1 Contract 8100.00
Decrease Cost: FY21 Personnel Cost of New Positions in FY20 Winter Recruit Class -123140.00
Decrease Cost: Lapse One Information Technology Technician III from the Information Management and Technology Division (IMTD) for Half of FY22 -390000.00
Eliminate: Vacant Office Services Coordinator Position in Record Management (IMTD)-43545-0.50
Decrease Cost: Civilianize One Sergeant from the Evidence Unit -470920.00
Decrease Cost: Civilianize One Sergeant position from the Personnel Division -470920.00
Eliminate: One Abandoned Vehicle Code Enforcement Specialist Position from the Vehicle Recovery Section-65881-1.00
Decrease Cost: Lapse One IT Supervisor Position from the Information Management and Technology Division (IMTD) for Half of FY22-700000.00
Eliminate: One Crime Analyst Position from the Information Management and Technology Division (IMTD)-86886-1.00
Eliminate: Vacant PSC Shift Operations Manager Position-105346-1.00
Eliminate: Pooled background Specialists in the Personnel Division -1891780.00
Eliminate: Operational Expense Savings from Eliminated Positions-2850000.00
Decrease Cost: Duty Ballistic Body Armor- Master Lease -2909140.00
Reduce: Reduce MCPD operating expenses department-wide -14923400.00
Decrease Cost: Reduce Funding for Next Gen 911 in Anticipation of State Aid-29063670.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-3550262-53.30
FY22 Approved75488225377.06