Budget Year / Version:

Program Description

  Management Services

The Management Services Bureau (MSB) is responsible for providing fiscal, personnel, and technological resources and services to all bureaus and programs within the MCPD in the following ways:

  • Provide the safe and secure storage and preservation of evidence, property, and currency taken into custody by department personnel or authorized allied agencies;
  • Receive and process all 911 and other emergency and non-emergency calls, dispatch public safety units within the County, and keep status on public safety units;
  • Maintain personnel files on all employees, process pay and personnel actions, maintain the department complement/assignment roster, conduct background investigations on all potential employees, and recruit qualified employees;
  • Manage budget, finances, facilities, fleet, procurement/logistics, and other various programs that support field functions;
  • Provide and maintain records on all entry-level, in-service, firearm, and Field Training Officer related training, as well as conduct specialized training for department employees and outside law enforcement agencies; and
  • Manage the department's capital improvement projects/renovations, and coordinate building and property maintenance services.

Program Contacts

Contact Assistant Chief Darren Francke of the Department of Police at 240.773.5041 or Derrick Harrigan of the Office of Management and Budget at 240.777.2759 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY22Actual FY23Estimated FY24Target FY25Target FY26
Total emergency 911 calls received by Police Emergency Communication Center (ECC)550,564567,239520,000525,000530,000
Total non-emergency calls received by Police Emergency Communication Center (ECC)250,126273,114262,000275,000280,000
Total calls for service (dispatched and self-initiated)255,967260,114262,000265,000265,000
Average emergency 911 call processing time (minutes)2:272:252:272:002:00
Average time to answer 911 calls (seconds) 1710533
Average emergency 911 call travel time (minutes)5:474:155:065:005:00
1  FY23 - The noted change reflects the increase in 911 call volume and the notable staffing vacancies, however the State standard to answer calls within 10 seconds was still maintained.

Program Budget Changes

FY25 Recommended ChangesExpendituresFTEs
FY24 Approved78371762401.00
Restore: FY24 One-time Lapse Adjustment83174450.00
Add: Records Management System (RMS)6241910.00
Technical Adj: Cadets Added in FY232215884.75
Enhance: Maryland Public Information Act (MPIA) Program Costs to Digitize Records Catalogs and Provide Computer/Printer Kiosks at District Stations1100000.00
Add: Late Night Business Plan Grant Program1000000.00
Increase Cost: Uniform Dry Cleaning and Alteration Services Contractual Increase750000.00
Add: Mandated Public Safety Training Academy Training in Accordance with Bill 17-21405000.00
Add: NeoGov Employee Evaluation Software: Perform362340.00
Add: eSoph Background Investigation Software345250.00
Increase Cost: MCGEO Meal Replacement Increase106740.00
Technical Adj: Technical Adjustment02.00
Shift: Chargebacks from the Police Department to the Office of the County Attorney-216376-1.00
Re-align: Elimination of Long-Term Vacancies-2955596-27.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-5601424-1.00
FY25 Recommended79168523378.75