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Budget Year / Version:
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Program Description

  Customer Support & Outreach

The Customer Support and Outreach Division is responsible for all administration and issuance of building, land development, and zoning-related permits, applications and licenses, information requests, pre-design consultations, and other specialty services. This Division was formed to provide a multi-prong approach to enhance the methods in which our services are delivered and to provide enhanced communication for our clients. This heightened focus on service will include empowerment of staff to act as facilitators rather than regulators.

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Program Contacts

Contact Barbara Suter of the Department of Permitting Services at 240-777-6244 or Anita Aryeetey of the Office of Management and Budget at 240-777-2784 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of applications processed (at intake) by permit technicians50,24749,63750,00050,00050,000
Percent of screenings completed (plans ready for review) within 2 business days83%76%75%75%75%
Percent of customers satisfied with DPS Customer Service Division98%98%98%98%98%
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Program Budget Changes

FY26 Recommended ChangesExpendituresFTEs
FY25 Approved496386441.90
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.3121030.00
FY26 Recommended527596741.90