Budget Year / Version:

Program Description

  Customer Support & Outreach

The Customer Support and Outreach Division is responsible for all administration and issuance of Building, Land Development, and Zoning related permits, applications and licenses, information requests, pre-design consultations, and other specialty services. This Division was formed to provide a multi-prong approach to enhance the methods in which our services are delivered and to provide enhanced communication for our clients. This heightened focus on service will include empowerment of staff to act as facilitators rather than regulators.

Program Contacts

Contact Barbara Suter of the Department of Permitting Services at 240.777.6244 or Rafael Pumarejo Murphy of the Office of Management and Budget at 240.777.2775 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of applications processed (at intake) by permit technicians 91,215 62,632 60,000 60,000 60,000
Percent of screenings completed (plans ready for review) within 2 business days86.0%75.0%80.0%85.0%85.0%
Percent of customers satisfied with DPS Customer Service DivisionN/A95.6%95.0%95.0%95.0%

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved456054433.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.18316110.90
FY22 Approved474370543.90