Budget Year / Version:

Program Description

  Enterprise Applications and Solutions

The Enterprise Applications and Solutions Division (EASD) delivers and maintains solutions through web-based applications, data services, and geographic information systems; and provides oversight for the Device Client Management (DCM) program and the County's IT Help Desk. The Web and Mobile Applications Team supports the County's digital government initiatives including website management. Digital government provides cost-effective services at greater convenience to residents and employees through the use of modern web technologies. The Data Services Team leads the County's Open Data program and oversees the execution of its Implementation Plan. The Geographic Information Systems Team designs and implements applications for County departments, designs and develops custom maps and web-based mapping applications, and maintains the accuracy and currency of the Montgomery County Street Centerlines database and related data layers. The DCM Team oversees the replacement of personal computers, manages the software patching, distribution and enterprise anti-malware systems, including ongoing remediation of computers to maintain and improve security of the County IT infrastructure. In addition, the DCM Team administers the DCM and IT equipment maintenance contracts, and provides general IT support directly to departments and employees through the County's IT Help Desk.

Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Jennifer Nordin of the Office of Management and Budget at 240.777.2779 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY16Actual FY17Estimated FY18Target FY19Target FY20
Percent of DTS Help Desk requests that are resolved on the first call 198.597.
Open Data - Number of datasets published5047505050
1  Projections match the contract Service Level Agreement (SLA) of 90%.

Program Budget Changes

FY19 Approved ChangesExpendituresFTEs
FY18 Approved760179140.75
Increase Cost: Annualization of Positions Approved in FY181112221.00
Increase Cost: IBI 3i Platform Core Based Maintenance492950.00
Increase Cost: JustWare Software Maintenance112300.00
Increase Cost: IBI iWay Data Quality Maintenance23900.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-574684-5.00
FY19 Approved720124436.75