Budget Year / Version:

Program Description

  Enterprise Applications and Solutions (EASD)

The Enterprise Applications and Solutions Division (EASD) delivers and maintains solutions through web-based applications, data services, and geographic information systems. EASD also provides oversight for the Device Client Management (DCM) program and the County's IT Help Desk. The Web and Mobile Applications Team supports the County's digital government initiatives including website management and openMontgomery. Digital government provides cost-effective services at greater convenience to residents and employees through the use of modern web technologies. The Data Services Team leads the County's Open Data program and oversees the execution of its implementation plan. The Geographic Information Systems Team designs and implements applications for County departments, designs and develops custom maps and web-based mapping applications, and maintains the accuracy and currency of the Montgomery County Street Centerlines database and related data layers. The Employee Productivity Solutions (EPS) Team is focused on helping the departments improve processes and automate workflows and approvals to minimize output variability, improve service quality, and reduce government processing times. The EPS also provides the departments with extensive training in the new productivity tools sets (e.g., Office365, OneDrive, SharePoint for collaboration). The DCM Team oversees the replacement of personal computers and manages software patching, distribution and enterprise anti-malware systems, including ongoing remediation of computers to maintain and improve security of the County IT infrastructure. In addition, the DCM Team administers the DCM and IT equipment maintenance contracts and provides general IT support directly to departments and employees through the County's IT Help Desk.

Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Alison Dollar of the Office of Management and Budget at 240.777.2769 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Number of websites and web applications supported 1N/A334345357369
Number of Open Data datasets published4650505050
Number of IT help desk requests38,24737,42437,71638,09338,494
Percent of customers satisfied with the IT help desk99%99%99%
Percent of IT help desk requests resolved on the first call97.0%96.0%97.0%9797
1  Data for this measure not collected prior to FY19

Program Budget Changes

FY21 Approved ChangesExpendituresFTEs
FY20 Approved856762944.75
Increase Cost: Software Maintenance1001000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-50499-1.00
FY21 Approved861723043.75