Budget Year / Version:

Program Description

  Digital Transformation

The Office of Digital Transformation provides a strategic digital vision for the County to meet its priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal, given the current and evolving digital realities, opportunities, and threats. The Chief Digital Officer leads the Office of Digital Transformation and champions the use of information, data, and technology in improving the business model design of County stakeholders, innovating upon all aspects of the business, and creating business success for Montgomery County.

The Office of Digital Transformation is responsible for Geographic Information Systems, Employee Productivity Services, Web and Mobile Applications, Infrastructure and Cloud Services, Data Services, and Enterprise Resource Planning which includes Human Capital Management, Payroll/Comp/BI, Security and System Administration, and Financials.

Program Contacts

Contact Michele Crane of the Department of Technology and Enterprise Business Solutions at 240.777.2845 or Felica Hyatt of the Office of Management and Budget at 240.777.2763 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY19Actual FY20Estimated FY21Target FY22Target FY23
Number of websites and web applications supported 1334373402429456
Number of Open Data datasets published5032353535
Number of IT help desk requests37,42463,51664,78666,08267,404
Percent of customers satisfied with the IT help desk99%99%98%98%98%
Percent of IT help desk requests resolved on the first call96%90%90%90%90%
1  Data for this measure not collected prior to FY19

Program Budget Changes

FY22 Approved ChangesExpendituresFTEs
FY21 Approved861723043.75
Shift: Chief Digital Officer from Office of the County Executive2100001.00
Increase Cost: Software Maintenance for Oracle, Gov Delivery, Verint/ForeSee, and Pictometry1688980.00
Enhance: Oracle License Expansion760000.00
Decrease Cost: Lapse ERP Functional Business Analyst-1328770.00
Eliminate: ERP Offices, 51 Monroe Street Lease Terminated-3151000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.46474237.00
FY22 Approved1327157451.75

Notes: The Department is currently reviewing and updating all program performance measures as a part of their comprehensive reorganization and updates will be reflected in the FY23 budget.