Program Description

  Office of the Fire Chief

The Office of the Fire Chief (OFC) has the ultimate responsibility for the overall management, direction, planning, and coordination of all MCFRS programs and operations. The OFC includes the Internal Affairs Section; the Community Risk Reduction Section; the Diversity, Equity, and Inclusion program; the Planning Section; and the Public Information Office.

The Professional Standards Section investigates complaints and serious violations of the personnel regulations and department policy and conducts procedural background investigations of applicants for firefighter/rescuer positions.

The Community Risk Reduction Section mitigates threats and risks through education and preparedness initiatives and strategies designed to improve the safety and resilience of our communities.

The Diversity, Equity, and Inclusion program manager supports the department's vision of a diverse, inclusive, and equitable workplace and takes the lead in molding an institutional culture that values and supports DEI. The DEI manager is responsible for developing and implementing strategies and procedures to advance organizational change, fostering a positive and inclusive work environment, facilitating equitable outcomes for staff, and ensuring that DEI considerations are incorporated into the department's decision-making processes.

The Planning Section is primarily responsible for the development and implementation of the MCFRS Master Plan, performance management and other analytical work to improve processes and programs, and management of the department's accreditation program.

The Public Information Office facilitates media relations, messages, and imaging/brand management and is responsible for disseminating information to the public on departmental programs and services; conducting outreach and fire safety education; and ensuring high quality customer service.