Budget Year / Version:

Program Description

  Ride On

Fixed-route bus service is provided by the Ride On system throughout the County. Ride On operates primarily in neighborhoods and provides a collector and distributor service to the major transfer points and transit centers in the County. Ride On supplements and coordinates the County's mass transit services with Metrobus and Metrorail service which is provided by the Washington Metropolitan Area Transit Authority. The Ride On transit system operates and manages more than 78 routes; maintains a strategic plan for replacement of the bus fleet; trains new bus operators and provides continuing safety, remedial and refresher instruction for existing operators; and coordinates activities with a state of the art Central Communications Center, which also operates Ride On's computer-aided dispatch/automatic vehicle location system.

Program Contacts

Contact Darlene Flynn of the Division of Transit Services at 240.777.5807 or Brady Goldsmith of the Office of Management and Budget at 240.777.2793 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY16Actual FY17Estimated FY18Target FY19Target FY20
Hours of service1,133,0641,144,2381,179,9041,195,5291,216,894
Number of reported collisions between Ride On buses and a person or object, per 100,000 miles driven3.
On time performance for Ride On buses87.5%88.5%88.9%89.3%89.7%
Passengers per hour of service21.620.118.918.718.7
Passengers transported (millions)24.51222.98422.36222.38322.689
Ride On passengers transported per capita (Ratio of the number of passengers boarding a Ride On bus within a fiscal year and Montgomery County's population) 124.623.022.2322.1422.3
Percent of Ride On customers who report a satisfactory customer service experienceN/AN/AN/ATBDTBD
Ride On complaints per 100,000 bus riders23.520.520.520.520.5
1  Definition: This measure is calculated annually comparing the number of Ride On passengers to the Montgomery County Population. It indicates whether Ride On is maintaining a constant share of Montgomery County residents.

Program Budget Changes

FY19 Approved ChangesExpendituresFTEs
FY18 Approved112265373801.69
Add: Annualization of MD 355 ExtRa Service4420000.00
Add: Hours of Service on Route 521920270.00
Add: Annualization of Route 75 Enhancement to Clarksburg Outlets1180000.00
Add: Route 75 Extension To the Germantown MARC Station848941.00
Increase Cost: Bethesda Circulator Contract 382360.00
Add: Annualization of Seniors Ride Free Expansion50000.00
Reduce: Annualize Eliminations of Poor Performing Routes Discontinued in FY18-1169300.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-989606-0.20
FY19 Approved112038994802.49