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Program Description

  Transit Services

The Transit Services program provides Ride On fixed-route bus service, the Flash transit service and the Flex on demand zone based service in the County. The program plans and schedules all transit service, evaluates and develops routes and zones; and adjusts bus schedules three times a year. Ride On operates fixed route service primarily in neighborhoods and provides a collector and distributor service to the major transfer points and transit centers in the County. The Flex bus provides on demand service in several community zones. The Flash Transit service operates on Route 29 from Briggs Chaney and Burtonsville to the Paul S Sarbanes Transit Center in the Silver Spring business district. Transit Services supplements and coordinates the County's mass transit services with Metrobus and Metrorail service, which is provided by the Washington Metropolitan Area Transit Authority. The Transit Services system operates and manages more than 78 routes; maintains a strategic plan for replacement of the bus fleet; trains new bus operators, provides continuing safety, remedial, and refresher instruction for existing operators; and coordinates activities with a Central Communications Center, which also operates the computer-aided dispatch/automatic vehicle location system. Additionally, Transit Services' customer information is provided through a variety of mediums, including paper transit timetables, web sites, and real time information accessible by mobile apps and multi-modal signs. The Transit Services program provides for a safe, clean and accessible environment for transit customers which includes supervising the installation, repair and maintenance of bus stops, bus shelters and passenger amenities (bus benches, transit information display units, trash receptacles, etc.).

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Program Contacts

Contact Samuel Oji of the Division of Transit Services at 240.777.5895 or Brady Goldsmith of the Office of Management and Budget at 240.777.2793 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Passengers transported (millions)21.5920.59621.14222.64922.989
Scheduled Ride On roundtrip circuits missed, in whole or in part, per 1,000 roundtrip circuits4.307.006.50
On time performance for Ride On buses88.2%87.5%88.0%
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Program Budget Changes

FY21 Recommended ChangesExpendituresFTEs
FY20 Approved117802522834.80
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.2325853933.98
FY21 Recommended141061061868.78