Budget Year / Version:

Program Description

  Ride On

Fixed-route bus service is provided by the Ride On system throughout the County. Ride On operates primarily in neighborhoods and provides a collector and distributor service to the major transfer points and transit centers in the County. Ride On supplements and coordinates the County's mass transit services with Metrobus and Metrorail service, which is provided by the Washington Metropolitan Area Transit Authority. The Ride On transit system operates and manages more than 78 routes; maintains a strategic plan for replacement of the bus fleet; trains new bus operators, provides continuing safety, remedial, and refresher instruction for existing operators; and coordinates activities with a state of the art Central Communications Center, which also operates Ride On's computer-aided dispatch/automatic vehicle location system.

Program Contacts

Contact Darlene Flynn of the Division of Transit Services at 240.777.5807 or Brady Goldsmith of the Office of Management and Budget at 240.777.2793 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY17Actual FY18Estimated FY19Target FY20Target FY21
Hours of service1,144,2381,179,9611,196,2431,217,6151,254,792
Number of reported collisions between Ride On buses and a person or object, per 100,000 miles driven3.
On time performance for Ride On buses88.5%88.2%88.7%89.2%89.7%
Passengers per hour of service20.118.318.318.218.4
Passengers transported (millions)22.98421.5921.8322.1323.05
Ride On passengers transported per capita (Ratio of the number of passengers boarding a Ride On bus within a fiscal year and Montgomery County's population) 123.021.521.621.822.6
Percent of Ride On customers who report a satisfactory customer service experienceN/AN/ATBDTBDTBD
Ride On complaints per 100,000 bus riders20.523.121.920.820.5
1  Definition: This measure is calculated annually comparing the number of Ride On passengers to the Montgomery County Population. It indicates whether Ride On is maintaining a constant share of Montgomery County residents.

Program Budget Changes

FY20 Approved ChangesExpendituresFTEs
FY19 Approved112038994802.49
Add: US 29 FLASH Operating Costs148774037.00
Enhance: Kids Ride Free to all Bus Service Hours4010830.00
Increase Cost: Farebox Parts to Ensure Revenue Collection3000000.00
Increase Cost: Kids Ride Free/Seniors Ride Free to Reflect Actual Charges1345750.00
Technical Adj: Technical Adjustment Staffing00.10
Decrease Cost: Elimination of Bus Detours due to Lytonsville Place Bridge Reopening -2739620.00
Reduce: Frequency of Buses on Three Routes-415030-3.60
Eliminate: Rock Spring Business Park Express Bus Service -4430000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.4572122-1.19
FY20 Approved117802522834.80