Budget Year / Version:

Mission Statement

The mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County.


Budget Overview

The total approved FY21 Operating Budget for the Division of Transit Services is $154,462,303, an increase of $9,334,076 or 6.43 percent from the FY20 Approved Budget of $145,128,227. Personnel Costs comprise 54.63 percent of the budget for 878 full-time position(s) and 16 part-time position(s), and a total of 908.87 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 45.37 percent of the FY21 budget.

The general obligation bond Debt Service for the Mass Transit Fund is appropriated in the Debt Service Fund and is not displayed in this section. To pay for the Debt Service, a transfer of funds from the Mass Transit Fund to the Debt Service Fund of $20,686,890 is required.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Easier Commutes
  • A Greener County
  • Thriving Youth and Families


Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY20 estimates reflect funding based on the FY20 approved budget. The FY21 and FY22 figures are performance targets based on the FY21 approved budget and funding for comparable service levels in FY22.



  • Replace the Transit Radio System to maintain and integrate regional interoperability system support and enhanced features pursuant to national standards for radio devices. The current Transit Services radio system can no longer be supported as the equipment production stopped over a decade ago and the current vendor has sent out a notice that they will no longer be able to provide maintenance support for the current radio system. By upgrading its radio system, the transit service program will ensure that during emergency situations continued communication between bus operators and central communication is reliable and consistent.


Innovations and Productivity Improvements

  • Successfully launched Ride On FLEX bus service. This is an on-demand service operating in the Rockville, Glenmont, and Wheaton areas. Ridership has tripled on this route since the launch with average customer wait times of 7-9 minutes.
  • New limited stop FLASH service will launch in 2020 between the Burtonsville Park-and-Ride Lot and the Silver Spring Transit Center. The line will include 18 new station platforms with a fleet of 16 60-foot articulated buses. Service will run from 5:30am-midnight seven days a week with 7.5 minute headways in the morning and afternoon peak periods and 15 minutes all other times.
  • Four Electric buses, the first in the fleet, will be placed into service in May 2020 with another ten expected to go into service in FY21. MCDOT will continue to pursue opportunities to expand the Electric bus fleet through Public Private Partnerships and grants.

Program Descriptions

  Transit Services

The Transit Services program provides Ride On fixed-route bus service, the Flash transit service and the Flex on demand zone based service in the County. The program plans and schedules all transit service, evaluates and develops routes and zones; and adjusts bus schedules three times a year. Ride On operates...

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  Transit Parking Facility Maintenance

The Transit Parking Facility Maintenance program funds the operation and maintenance of the Park and Ride Lots as well as Transit Centers. The Division of Parking Management Operations section provides and manages the maintenance services....

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  Transit Services General Administration

The Transit Services General Administration provides general management, planning, supervision and support for the Division....

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  Community Mobility Services

The Community Mobility Services program provides mobility options for County residents and commuters. The Mobility Services program includes a user-side subsidy program (Call-n-Ride) that provides travel options for low-income elderly and disabled; transportation to and from medical appointments for Medicaid participants; outreach and information on public private transportation programs available...

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  Passenger Facilities

The Passenger Facilities program provides for the safe, comfortable, clean, and accessible entry for transit customers into the transit system. The program is responsible for supervising the construction and maintenance of bus shelters and the collection of the County's share of revenues generated through advertising sales. It is also responsible...

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  Medicaid and Senior Programs

Medicaid and Senior Special Transportation Programs provide: transportation to and from medical appointments for Medicaid participants, a user-side subsidy program (Call-n-Ride) that provides travel options for low-income elderly and disabled, and outreach and information on public private transportation programs available to seniors and persons with disabilities....

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  Commuter Services

The Commuter Services Section promotes alternatives to the single occupant vehicle -- including transit, car/vanpooling, biking, walking, and telework-- to reduce traffic congestion and improve air quality. Programs and services are concentrated in the County's five Transportation Management Districts: Silver Spring, Friendship Heights, Bethesda, North Bethesda and Greater Shady Grove,...

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  Taxi Regulation

The Taxi Regulation program is responsible for issuance, enforcement, renewal, and management of passenger vehicle licenses and taxicab driver IDs. This program administers the taxicab regulation, licensing, and permit activities of Chapter 53 of the Montgomery County Code....

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  Customer Service

The Customer Service program is the interface between Ride On's service delivery and customer information. In addition to managing the distribution of paper transit timetables, web sites are maintained and updated, and real time information is provided through various media (phone, web, mobile apps and signs). System information is provided...

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  Transit Operations Planning

The Transit Operations Planning program provides comprehensive, coordinated, and integrated services to assure the County's transit needs are met. To accomplish this objective, the program plans and schedules Ride On service, evaluates and develops Ride On routes; adjusts schedules three times a year, and coordinates bus service with the Washington...

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  Fixed Costs

The Fixed Costs program contains certain cost items that involve long-term funding commitments independent of the annual scope of program costs. Fixed costs included in this category are utility payments and insurance. Casualty insurance for Ride On is provided through the Division of Risk Management. The costs are required or...

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The Administration program provides general management, planning, supervision, and support for the Division. It performs financial management tasks, administers contracts, manages grants, provides personnel management functions, and provides Montgomery County's financial support to the Washington Suburban Transit Commission....

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Budget Trends
Program Contacts

Contact Samuel Oji of the Division of Transit Services at 240.777.5895 or Brady Goldsmith of the Office of Management and Budget at 240.777.2793 for more information regarding this department's operating budget.

Related Links
Budget Summary
Salaries and Wages57272137.0060382596.00 60957607.00 61770810.002.3
Employee Benefits19004207.0021271877.00 20340540.00 20992179.00-1.3
Mass Transit Personnel Costs76276344.0081654473.00 81298147.00 82762989.001.4
Operating Expenses57449184.0058273998.00 60258349.00 66490387.0014.1
Capital Outlay0.00111500.00 111500.00 111500.000.0
Mass Transit Expenditures133725528.00140039971.00 141667996.00 149364876.006.7
Full-Time844.00871.00 871.00 863.00-0.9
Part-Time0.000.00 0.00 16.000.0
FTEs863.27895.77 895.77 895.770.0
Bus Advertising937431.00935000.00 372280.00 990000.005.9
Miscellaneous Revenues40019.000.00 0.00 0.000.0
Motor Pool Charges/Fees875893.000.00 0.00 0.000.0
Other Charges/Fees3503279.002492442.00 0.00 1202278.00-51.8
Other Fines/Forfeitures4025.000.00 0.00 0.000.0
Parking Fees1010906.00720000.00 720000.00 720000.000.0
Parking Fines875526.00525000.00 725000.00 525000.000.0
Property Tax97930577.00139457768.00 136387606.00 152218055.009.1
Recreation Fees2276.000.00 0.00 0.000.0
Ride On Fare Revenue20500200.0020022517.00 15894253.00 22557443.0012.7
State Aid: Call N' Ride386168.00379107.00 379107.00 379107.000.0
State Aid: Damascus Fixed Route309958.00309950.00 309950.00 309950.000.0
State Aid: Ride On40598912.0040628000.00 40628000.00 40628000.000.0
Taxi Licensing Fees377371.00400000.00 209300.00 400000.000.0
Mass Transit Revenues167352541.00205869784.00 195625496.00 219929833.006.8
Salaries and Wages1042146.001305248.00 1305248.00 1318141.001.0
Employee Benefits367932.00315939.00 315939.00 303810.00-3.8
Grant Fund - MCG Personnel Costs1410078.001621187.00 1621187.00 1621951.000.0
Operating Expenses3624514.003467069.00 3467069.00 3475476.000.2
Grant Fund - MCG Expenditures5034592.005088256.00 5088256.00 5097427.000.2
Full-Time15.0015.00 15.00 15.000.0
Part-Time0.000.00 0.00 0.000.0
FTEs13.1013.10 13.10 13.100.0
Federal Grants1199744.001939693.00 1939693.00 1939693.000.0
State Grants3658205.003148563.00 3148563.00 3157734.000.3
Grant Fund - MCG Revenues4857949.005088256.00 5088256.00 5097427.000.2
Total Expenditures138760120.00145128227.00 146756252.00 154462303.006.4
Total Full-Time Positions859.00886.00 886.00 878.00-0.9
Total Part-Time Positions0.000.00 0.00 16.000.0
Total FTEs876.37908.87 908.87 908.870.0
Total Revenues172210490.00210958040.00 200713752.00 225027260.006.7
FY21 Approved Changes
Other Adjustments (with no service impacts)
Increase Cost: FY21 Compensation Adjustment20434240.00
Increase Cost: Contract Escalation for Bethesda and North Bethesda Transportation Management Districts [Community Mobility Services]490000.00
FY21 APPROVED20924240.00
Program Summary
Program NameFY20 APPR
Community Mobility Services00.001332175734.09
Passenger Facilities15032005.0000.00
Transit Parking Facility Maintenance4056091.2800.00
Transit Services117802522834.80139482592868.78
Transit Services General Administration00.0016579546.00
Medicaid and Senior Programs814137012.5000.00
Commuter Services444996016.5900.00
Taxi Regulation7165485.0000.00
Customer Service26859235.6200.00
Transit Operations Planning24465567.0000.00
Fixed Costs31302650.0000.00
Charges to Other Departments
Charged DepartmentCharged FundFY20
Health and Human ServicesGeneral Fund2826940.002826940.00
Funding Parameter Items ($000s)
FY21 Approved149365.000000149365.000000149365.000000149365.000000149365.000000149365.000000
No inflation or compensation change is included in outyear projections.
Transit System Radio Replacement0.0000001750.0000000.0000000.0000000.0000000.000000
Subtotal Expenditures149365.000000151115.000000149365.000000149365.000000149365.000000149365.000000
Additional Documentation