Program Descriptions
Transit Services
The Transit Services program provides Ride On fixed-route bus service, the Flash transit service and the Flex on demand zone based service in the County. The program plans and schedules all transit service, evaluates and develops routes and zones; and adjusts bus schedules three times a year. Ride On operates...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Passengers transported (millions) | 21.59 | 20.596 | 21.142 | 22.649 | 22.989 |
Scheduled Ride On roundtrip circuits missed, in whole or in part, per 1,000 roundtrip circuits | 4.30 | 7.00 | 6.50 | | |
On time performance for Ride On buses | 88.2% | 87.5% | 88.0% | | |
Read More Transit Parking Facility Maintenance
The Transit Parking Facility Maintenance program funds the operation and maintenance of the Park and Ride Lots as well as Transit Centers. The Division of Parking Management Operations section provides and manages the maintenance services....
Read More Transit Services General Administration
The Transit Services General Administration provides general management, planning, supervision and support for the Division....
Read More Community Mobility Services
The Community Mobility Services program provides mobility options for County residents and commuters. The Mobility Services program includes a user-side subsidy program (Call-n-Ride) that provides travel options for low-income elderly and disabled; transportation to and from medical appointments for Medicaid participants; outreach and information on public private transportation programs available...
Program Performance Measures | Actual FY18 | Actual FY19 | Estimated FY20 | Target FY21 | Target FY22 |
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Number of employer contacts | 6,079 | 8,635 | 7,770 | 7,800 | 7,900 |
Number of Call-n-Ride participants | 5,209 | 5,356 | 5,450 | 5,450 | 5,450 |
Percent of traffic mitigation plans completed on-time | 100% | 100% | 100% | | |
Non-auto driver mode share in Silver Spring Transportation Management District | 57.0% | 57.0% | 57.0% | | |
Read More Passenger Facilities
The Passenger Facilities program provides for the safe, comfortable, clean, and accessible entry for transit customers into the transit system. The program is responsible for supervising the construction and maintenance of bus shelters and the collection of the County's share of revenues generated through advertising sales. It is also responsible...
Read More Medicaid and Senior Programs
Medicaid and Senior Special Transportation Programs provide: transportation to and from medical appointments for Medicaid participants, a user-side subsidy program (Call-n-Ride) that provides travel options for low-income elderly and disabled, and outreach and information on public private transportation programs available to seniors and persons with disabilities....
Read More Commuter Services
The Commuter Services Section promotes alternatives to the single occupant vehicle -- including transit, car/vanpooling, biking, walking, and telework-- to reduce traffic congestion and improve air quality. Programs and services are concentrated in the County's five Transportation Management Districts: Silver Spring, Friendship Heights, Bethesda, North Bethesda and Greater Shady Grove,...
Read More Taxi Regulation
The Taxi Regulation program is responsible for issuance, enforcement, renewal, and management of passenger vehicle licenses and taxicab driver IDs. This program administers the taxicab regulation, licensing, and permit activities of Chapter 53 of the Montgomery County Code....
Read More Customer Service
The Customer Service program is the interface between Ride On's service delivery and customer information. In addition to managing the distribution of paper transit timetables, web sites are maintained and updated, and real time information is provided through various media (phone, web, mobile apps and signs). System information is provided...
Read More Transit Operations Planning
The Transit Operations Planning program provides comprehensive, coordinated, and integrated services to assure the County's transit needs are met. To accomplish this objective, the program plans and schedules Ride On service, evaluates and develops Ride On routes; adjusts schedules three times a year, and coordinates bus service with the Washington...
Read More Fixed Costs
The Fixed Costs program contains certain cost items that involve long-term funding commitments independent of the annual scope of program costs. Fixed costs included in this category are utility payments and insurance. Casualty insurance for Ride On is provided through the Division of Risk Management. The costs are required or...
Read More Administration
The Administration program provides general management, planning, supervision, and support for the Division. It performs financial management tasks, administers contracts, manages grants, provides personnel management functions, and provides Montgomery County's financial support to the Washington Suburban Transit Commission....
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