Budget Year / Version:

Program Description


The Administration program provides policy development and leadership for all programs within the Department. Staff specialists are responsible for a full range of administrative, financial, and budgetary tasks, including daily operations, revenue collection (fees and development taxes and charges), reporting and management, automation, human resources, fleet management, training, safety, quality assurance, legislative coordination, space management, historic files maintenance, and management services. This program provides outreach, customer service satisfaction and case management, which coordinates DPS disciplines engaged in plan reviews on complex projects or projects needing a higher level of assistance such as "green tape" projects (i.e., affordable housing; and areas such as the Silver Spring, Wheaton, and Long Branch enterprise zones; strategic economic development projects; strategic redevelopment areas such as White Flint, and faith-based institutions). This program receives complaints, processes information requests, maintains the DPS website, publishes the DPS newsletter, and coordinates outreach events and seminars for residents, civic organizations, and professionals.

Program Contacts

Contact Barbara Suter of the Department of Permitting Services at 240.777.6244 or Alison Dollar of the Office of Management and Budget at 240.777.2769 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY17Actual FY18Estimated FY19Target FY20Target FY21
Complaint resolution -- Average number of days from complaint filing to final resolution 17.939.63121212
Complaint response -- Average number of days from the complaint being filed to first inspection contact with customer1.984.06333
MPIA responses - Percentage of information requests responded to within 30 days after receipt by DPS90.0%71%90%90%90%
1  Projections are dependent upon volumes of work, other tasks, staffing, and staff availability. It is our estimation of an outside reasonable commitment that can be met under varying work volumes and circumstances. When performance indicators are specified in days, they are calendar days and not work days.

Program Budget Changes

FY20 Approved ChangesExpendituresFTEs
FY19 Approved1260889830.10
Increase Cost: IT Replacement Servers4600000.00
Increase Cost: Imaging Operators for IT Section1061223.00
Increase Cost: Increase in Rent738210.00
Shift: Annualization of ESRI Enterprise Agreement - Shift to DTS-61000.00
Decrease Cost: Decrease Temporary Clerical Contractors-1181230.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.554740.00
FY20 Approved1318009233.10