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Budget Year / Version:
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Program Description

  Field Services

Field Services is responsible for enforcing State and County animal laws and regulations, including investigating resident complaints and responding to animal emergencies 24 hours a day, 7 days a week. In addition to enforcement efforts, Animal Services Officers distribute educational brochures and materials on a variety of topics including animal ownership requirements, reporting suspected violations, pet licensing and rabies vaccinations, wildlife mitigation, appropriate housing and restraint techniques, and livestock and poultry care standards. The Animal Services Call Center is responsible for answering and dispatching animal-related calls and complaints from residents, identifying problems, and making appropriate referrals. The call center provides residents with information regarding State and County laws and regulations, department policies and procedures, and animal care and welfare standards for domestic animals and wildlife.

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Program Contacts

Contact Bonnie White of the Office of Animal Services at 240-773-5641 or Adrienne Craver of the Office of Management and Budget at 240-777-2785 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY24Actual FY25Estimated FY26Target FY27Target FY28
Number of calls received by the Animal Services Call Center16,60615,32117,00017,00017,000
Percent of calls involving domestic animals93.0%91.0%92.0%92.0%92.0%
Percent of calls involving wildlife7.0%9.0%8.0%8.0%8.0%
Percent of Communications Center calls dispatched61%65%60%60%60%
Resource Responses: percent of calls resolved without the physical dispatch of an Animal Services Officer39%35%40%40%40%
Total number of calls requiring the dispatch of an Animal Services Officer13,83414,03414,50014,50014,500
Number of calls requiring enforcement (citations, orders, and warnings)706565700700700
Percent of calls for service that require additional officer follow-up beyond initial response19%20%20%20%20%
Number of investigations into alleged cruelty, abuse, neglect, or abandonment763727750750750
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Program Budget Changes

FY27 Recommended ChangesExpendituresFTEs
FY26 Approved306247524.00
Decrease Cost: Miscellaneous Operating Expenses-70500.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-174541-2.00
FY27 Recommended288088422.00