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Budget Year / Version:
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Program Description

  Office of Broadband Programs Community Technology

The Office of Broadband Programs in the Department of Technology Services is responsible for administering the cable television agreements for the County and participating municipalities. The budget for franchise administration includes staff for cable management and enforcement, including cable and broadband complaint investigation, cable inspection and facilities testing, and office operating expenses. Funds are used for engineering consulting services which require special expertise, such as engineering review of tower and antenna siting applications; IP-based interconnection of Public, Educational, and Government access (PEG) video signals and facilities; transmission facility digital and engineering upgrades; and the implementation of future technology and mobile video applications. Funds are also used to pay legal and financial consultants for work which requires special expertise, such as preparation of filings on behalf of the County before the Federal Communications Commission (FCC), analysis of legislative proposals, County representation in cable and telecommunications service negotiations, and rate regulation and franchise compliance matters.


The responsibilities associated with franchise administration include:
• Ensuring cable operator compliance with franchise financial, technical, and construction requirements and managing the cable franchise renewal and transfer process;
• Investigating and resolving cable and broadband subscriber and residential complaints;
• Collecting and administering franchise fees, grants, and other payments to the County and participating municipalities;
• Encouraging entry of competitive providers of telecommunications services and negotiating and reviewing proposed telecommunications franchises for use of the public rights-of-way;
• Directing and coordinating the Transmission Facilities Coordinating Committee;
• Supporting the Cable and Communications Advisory Committee and Cable Compliance Commission;
• Strategic planning for County Government cable and communications technology;
• Preparing the annual Cable Communications Plan; and
• Monitoring and working with the Office of Intergovernmental Relations to advocate for effective and reasonable State and Federal cable, broadband and telecommunications regulations and legislation.

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Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Alison Dollar of the Office of Management and Budget at 240.777.2769 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Transmission facility applications processed242306350350350
Cable infrastructure inspections 13,0423,41270,00070,00070,000
Average number of days to process applications for siting wireless towers3436353030
Percent of customers satisfied with Community Technology complaint handling94.3%94.0%94.0%
1  In FY20, Community Technology revised its inspection calculation methodology. Previously, a site was counted as an inspection only if a violation was found. Beginning in FY20, all site visits to inspect cable infrastructure are counted as inspections. In addition, if there are two or more cable provider facilities on the same utility pole, and the inspector reviews both providers' facilities, it is counted as two inspections.
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Program Budget Changes

FY21 Approved ChangesExpendituresFTEs
FY20 Approved20621858.50
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-349968-2.00
FY21 Approved17122176.50