Budget Year / Version:

Program Description

  Enterprise Telecommunications and Services (ETSD)

The Enterprise Telecommunications and Services Division (ETSD) provides reliable, modern, and integrated communications services and solutions for County government departments and agencies including MC311. PBX Telecommunications Services is responsible for the programming, operation, and maintenance of the County's telephone system and related services, e.g., voicemail, call distribution. Radio Communications Services is responsible for the operation and maintenance of the County's 800 MHZ radio and mobile communications systems and infrastructures which predominantly support public safety agencies.

Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Alison Dollar of the Office of Management and Budget at 240.777.2769 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY18Actual FY19Estimated FY20Target FY21Target FY22
Number of telecom service requests2,3662,3772,2002,2002,200
Average number of workdays to complete telecom service requests9.612.58.088
Percent of time public safety radio system is fully operational99.99%99.819%100%

Program Budget Changes

FY21 Approved ChangesExpendituresFTEs
FY20 Approved485930018.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-1436650.00
FY21 Approved471563518.00