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Budget Year / Version:
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Program Description

  Enterprise Telecommunications and Services Division (ETSD)

The Enterprise Telecommunications and Services Division (ETSD) provides reliable, modern, and integrated communications services and solutions for County government departments and agencies including MC311. PBX Telecommunications Services is responsible for the programming, operation, and maintenance of the County's telephone system and related services, e.g., voicemail, call distribution. Radio Communications Services is responsible for the operation and maintenance of the County's 800 MHZ radio and mobile communications systems and infrastructures which predominantly support public safety agencies.

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Program Contacts

Contact Helen Ni of the Department of Technology Services at 240.777.2807 or Jennifer Nordin of the Office of Management and Budget at 240.777.2779 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY17Actual FY18Estimated FY19Target FY20Target FY21
Average number of workdays to complete telecom requests7.49.67.07.07.0
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Program Budget Changes

FY20 Recommended ChangesExpendituresFTEs
FY19 Approved677718826.00
Decrease Cost: Lapse one Program Manager II and one Sr. IT Specialist-2185800.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-1691614-8.00
FY20 Recommended486699418.00