Budget Year / Version:

Program Description

  MC311 Customer Service Center

MC311 is a key strategic, enterprise-wide initiative that provides the public with a single three-digit number (311) to call for County information and service from anywhere within Montgomery County. In addition, MC311 provides the County with a sophisticated ability to count, track, and respond to resident requests. MC311 is the County's main hub for customer service and provides the general public with a higher quality of service delivery and accountability while helping the government achieve operational efficiencies. MC311 actively partners with other County departments and offices to discover process improvement opportunities that will benefit the customers' experience while simultaneously increasing operational efficiencies within the County. The County's Siebel users receive their training through MC311, as the Siebel system tracks the status of service requests throughout the County.

Program Contacts

Contact Barry Hudson of the Office of Public Information at 240.777.6507 or Seamus McNamara of the Office of Management and Budget at 240.777.2755 for more information regarding this department's operating budget.


Program Budget Changes

FY25 Recommended ChangesExpendituresFTEs
FY24 Approved493391146.70
Shift: MC311 Overtime to TEBS-35480.00
Shift: MC311 Operating Expenses to TEBS-882000.00
Shift: MC311 Lapse Planning to TEBS-1074790.00
Shift: Long-term Vacant Position Transferred to OHR to Support Countywide Human Resources Efforts-123411-1.00
Shift: MC311 Workforce to TEBS-5123060-45.70
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.5117870.00
FY25 Recommended00.00