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Mission Statement

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflows and streamline services to our customers.

TEBS is responsive by providing measurable solutions and services to internal and external partners, customers, and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.

TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, the general public, and the private sector to increase the productivity of County government, businesses, and residents; and assists with technology enabled economic, workforce development, and community initiatives.

TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.

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Budget Overview

The total recommended FY26 Operating Budget for the Department of Technology and Enterprise Business Solutions is $72,702,971, a decrease of $765,285 or 1.04 percent from the FY25 Approved Budget of $73,468,256. Personnel Costs comprise 51.42 percent of the budget for 238 full-time position(s) and no part-time position(s), and a total of 226.70 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 48.58 percent of the FY26 budget.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Effective, Sustainable Government
  • An Affordable, Welcoming County for a Lifetime
  • Thriving Youth and Families

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Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY25 estimates reflect funding based on the FY25 approved budget. The FY26 and FY27 figures are performance targets based on the FY26 recommended budget and funding for comparable service levels in FY27.

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Initiatives

  • Currently migrating the homegrown Identity and Access Management System (AccessMCG) to a cloud-based solution. This transition will enable the implementation of robust access controls, including zero trust security principles, multi-factor authentication, and conditional access policies, ensuring strict user verification and least privilege access. These improvements will strengthen the County's security against cyber threats while improving operational efficiency across departments.

  • Engaged with the Office of Human Resources (OHR) to begin developing an AI chatbot that will serve as an additional resource for staff and County residents in the newly established Communication Center. This AI chatbot will enable the OHR Communication Center staff to better assist current and former County employees and individuals interested in joining the County team when they ask questions.
  • Deployed MoCoNet, the County's 300/300 Mbps residential broadband network, to six affordable housing developments and continued efforts to expand MoCoNet to seven additional Housing Opportunity Commission locations. This program helps close the digital divide and ensures that all residents can participate in the digital world.
  • Montgomery Connects is leveraging grant opportunities to provide technology training to older adults, especially those who have recently received a free computer through the program. Montgomery Connects will provide more training in senior residential buildings as grant funding becomes available.
  • Launched a pilot program to deploy Microsoft CoPilot 365 to help the County evolve and expand its digital capabilities, enhance productivity, streamline workflows, and empower our teams to achieve more.

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Innovations and Productivity Improvements

  • Partnered with the Department of Housing and Community Affairs Rent Stabilization team to expeditiously implement a new system in line with Executive Regulation 2-24 on rent stabilization laws. TEBS has completed the first two out of three stages to ensure compliance with the new regulations and improve user experience.
  • Continued to build on early success with the nationally recognized Artificial Intelligence Center of Excellence (AICOE), leveraging advancements in AI across County government. With a proactive approach, the AICOE actively collaborates with various County departments, effectively addressing their unique needs.
  • Deployed the Monty 2.0 chatbot, which facilitated over 22,000 conversations in its first year of operation, giving residents instant access to thousands of knowledge topics in over 100+ global languages. Monty facilitated a similar number of meaningful conversations per day (43-44) as an average MC311 customer service representative (36-55).
  • TEBS continues work on the Web Redesign Project, known as Web 2.0, to improve its website and enhance the user experience. The project is in the Discovery Phase, during which TEBS is collaborating with a vendor partner to gather insights from community members and stakeholders. A website redesign and upgrade for the County government will significantly improve the overall experience for residents, promote ADA compliance, enhance operational efficiency, ensure security, and facilitate better communication and engagement.

Program Descriptions

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) is dedicated to championing the enterprise agenda for technology strategy. With a strong focus on strategic business outcomes, OCIO ensures alignment with the organization's business goals, IT strategy and planning, IT project portfolio, performance management, organizational change management, the One Face Forward...

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  MC311

MC311 is a key strategic, enterprise-wide initiative that provides the public with a single three-digit number (311) to call for County information and service from anywhere within Montgomery County. In addition, MC311 provides the County with a sophisticated ability to count, track, and respond to resident requests. MC311 is the...

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  Digital Transformation

The Office of Digital Transformation provides a digital vision for the County to meet the County's priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...

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  Strategic Partnerships

The Office of Strategic Partnerships (OSP) supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work challenges facing departments. The Chief Technology Officer oversees this office, manages business process reengineering, and maintains a...

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  Public Safety Programs and Regional Interoperability

The Office of Public Safety Programs and Regional Interoperability (OFPS) is responsible for the strategic planning and consultative design, implementation, operation, and maintenance of mission-critical Countywide and regionally integrated public safety systems and services. OFPS assists in the identification and adoption of emerging public safety technologies. OFPS will look to...

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  Office of Broadband Programs and Infrastructure Modernization

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and data center infrastructure and operations. This office manages data center infrastructure and operations; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures...

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Budget Trends
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Program Contacts

Contact Leny Bautista of the Department of Technology and Enterprise Business Solutions at 240-777-2865 or Seamus McNamara of the Office of Management and Budget at 240-277-2755 for more information regarding this department's operating budget.

Related Links
Budget Summary
TitleActual
FY24
Budget
FY25
Estimate
FY25
Recommended
FY26
%Chg
Bud/Rec
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages19048968.0028908590.00 27568674.00 29369616.001.6
Employee Benefits4590133.007268279.00 6981319.00 8015593.0010.3
County General Fund Personnel Costs23639101.0036176869.00 34549993.00 37385209.003.3
Operating Expenses28327243.0037251087.00 38011822.00 35317762.00-5.2
Capital Outlay0.0040300.00 40300.00 0.00-100.0
County General Fund Expenditures51966344.0073468256.00 72602115.00 72702971.00-1.0
PERSONNEL
Full-Time172.00241.00 241.00 238.00-1.2
Part-Time1.001.00 1.00 0.00-100.0
FTEs172.75231.45 231.45 226.70-2.1
REVENUES
Miscellaneous Revenues32.000.00 0.00 360000.000.0
Other Licenses/Permits-20.000.00 0.00 0.000.0
County General Fund Revenues12.000.00 0.00 360000.000.0
 
GRANT FUND - MCG
EXPENDITURES
Salaries and Wages0.000.00 0.00 0.000.0
Employee Benefits0.000.00 0.00 0.000.0
Grant Fund - MCG Personnel Costs0.000.00 0.00 0.000.0
Operating Expenses23392917.000.00 0.00 0.000.0
Grant Fund - MCG Expenditures23392917.000.00 0.00 0.000.0
PERSONNEL
Full-Time0.000.00 0.00 0.000.0
Part-Time0.000.00 0.00 0.000.0
FTEs0.000.00 0.00 0.000.0
REVENUES
Federal Grants140717.000.00 0.00 0.000.0
Other Intergovernmental11962532.000.00 0.00 0.000.0
State Grants55426.000.00 0.00 0.000.0
Miscellaneous Revenues11234228.000.00 0.00 0.000.0
Grant Fund - MCG Revenues23392903.000.00 0.00 0.000.0
 
DEPARTMENT TOTALS
Total Expenditures75359261.0073468256.00 72602115.00 72702971.00-1.0
Total Full-Time Positions172.00241.00 241.00 238.00-1.2
Total Part-Time Positions1.001.00 1.00 0.00-100.0
Total FTEs172.75231.45 231.45 226.70-2.1
Total Revenues23392915.000.00 0.00 360000.000.0
FY26 Recommended Changes
TitleExpendituresFTEs
COUNTY GENERAL FUND
FY25 ORIGINAL APPROPRIATION73468256231.45
Changes (with service impacts)
Enhance: iBoss Enterprise - Additional Cloud Storage and AI Monitoring [Office of the Chief Information Officer]1147020.00
Other Adjustments (with no service impacts)
Increase Cost: FY26 Compensation Adjustment15028230.00
Increase Cost: Annualization of FY25 Compensation Increases6855000.00
Increase Cost: VPN Replacement [Strategic Partnerships]4400000.00
Increase Cost: Web 2.0 Cloud Hosting and Supporting [Digital Transformation]1464000.00
Increase Cost: Restore One-Time Lapse Increase1096420.00
Increase Cost: Retirement Adjustment1090840.00
Increase Cost: Varonis SaaS Cloud Maintenance - File Remediation [Office of the Chief Information Officer]1087000.00
Increase Cost: Printing and Mail Adjustment842890.00
Increase Cost: Motorola Public Safety Data System Computer Aided Dispatch Service Agreement [Public Safety Programs and Regional Interoperability]760580.00
Increase Cost: Motor Pool Adjustment643710.00
Increase Cost: Equinix Data Center Colocation Services [Office of Broadband Programs and Infrastructure Modernization]528000.00
Increase Cost: Motorola Radio System Annual Maintenance Agreement [Public Safety Programs and Regional Interoperability]438840.00
Increase Cost: Microsoft Unified Support Service [Strategic Partnerships]407890.00
Increase Cost: GIS Esri Enterprise License Agreement [Digital Transformation]250000.00
Increase Cost: eJustice Law Enforcement Records Management System [Public Safety Programs and Regional Interoperability]231170.00
Increase Cost: Three Percent Inflationary Adjustment to Non-Profit Service Provider Contracts [Office of Broadband Programs and Infrastructure Modernization]216310.00
Increase Cost: Pictometry Eagleview Imagery [Digital Transformation]195020.00
Increase Cost: Older Adults Technology Services (OATS) CPI Increase [Office of Broadband Programs and Infrastructure Modernization]61360.00
Decrease Cost: Abolish Vacant Public Services Intern Position [Office of the Chief Information Officer]-47265-1.00
Decrease Cost: Abolish Vacant Senior Information Specialist [Digital Transformation]-114358-0.75
Decrease Cost: Low Code Governance and Administration Contractor Conversion [Strategic Partnerships]-1250550.00
Decrease Cost: Wireless Engineer Contractor Conversion [Office of Broadband Programs and Infrastructure Modernization]-1378710.00
Decrease Cost: Enterprise Information Security Office Contractor Conversion [Office of the Chief Information Officer]-1728830.00
Shift: Customer Service Resources from TEBS to Office of Human Resources [MC311]-176076-2.00
Decrease Cost: Annualization of FY25 Personnel Costs-1993600.00
Decrease Cost: Reorganization within MoCoNet [Office of Broadband Programs and Infrastructure Modernization]-227422-1.00
Decrease Cost: AI Center of Excellence Data Classification Contractor Reduction [Office of the Chief Information Officer]-2500000.00
Decrease Cost: Lapse Adjustment-4342280.00
Decrease Cost: Microsoft Enterprise Agreement Chargebacks [Strategic Partnerships]-6351950.00
Decrease Cost: Elimination of One-Time Items Approved in FY25-19200000.00
FY26 RECOMMENDED72702971226.70
Program Summary
Program NameFY25 APPR
Expenditures
FY25 APPR
FTEs
FY26 REC
Expenditures
FY26 REC
FTEs
Office of the Chief Information Officer1590762057.001598138956.00
MC311509241443.70520333841.70
Digital Transformation1732479138.751617374738.00
Strategic Partnerships1169982131.001229079531.00
Public Safety Programs and Regional Interoperability822037215.00851925915.00
Office of Broadband Programs and Infrastructure Modernization1522323846.001453444345.00
Total73468256231.4572702971226.70
Charges to Other Departments
Charged DepartmentCharged FundFY25
Total$
FY25
FTES
FY26
Total$
FY26
FTES
COUNTY GENERAL FUND
Alcohol Beverage ServicesLiquor12779230.0012779230.00
Permitting ServicesPermitting Services3410572.903652862.90
Housing and Community AffairsMontgomery Housing Initiative888080.90957590.90
Health and Human ServicesGeneral Fund1681141.501856151.50
NDA - Montgomery County Employee Retirement PlansRetirement Fund (ERS)480000.002880000.00
Human ResourcesEmployee Health Self Insurance2960000.002960000.00
Recycling and Resource ManagementSolid Waste Disposal4905824.755480134.75
Recycling and Resource ManagementSolid Waste Collection1267471.251444931.25
Total283723111.30320108911.30
Funding Parameter Items ($000s)
TitleFY26FY27FY28FY29FY30FY31
COUNTY GENERAL FUND
EXPENDITURES
FY26 Recommended72703.00000072703.00000072703.00000072703.00000072703.00000072703.000000
No inflation or compensation change is included in outyear projections.
Elimination of One-Time Items Recommended in FY260.000000-68.000000-68.000000-68.000000-68.000000-68.000000
Items recommended for one-time funding in FY26, including VPN Replacement, will be eliminated from the base in the outyears.
Labor Contracts0.000000126.000000126.000000126.000000126.000000126.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures72703.00000072761.00000072761.00000072761.00000072761.00000072761.000000