anchor Mission Statement
The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The Department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The Department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.
TEBS is responsive by providing measurable solutions and services to internal and external partners, customers, and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.
TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, and the public and private sectors to increase the productivity of County government, businesses, and residents; and to assist with technology enabled economic, workforce development, and community digital equity initiatives.
TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.
anchor Budget Overview
The total recommended FY24 Operating Budget for the Department of Technology and Enterprise Business Solutions is $54,020,715, an increase of $3,028,568 or 5.94 percent from the FY23 Approved Budget of $50,992,147. Personnel Costs comprise 45.80 percent of the budget for 172 full-time position(s) and one part-time position(s), and a total of 172.75 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 54.20 percent of the FY24 budget.
Additional support for TEBS programs are provided and detailed in the Cable Television Communications Fund.
In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.
County Priority Outcomes
While this program area supports all eight of the County Result Areas, the following are emphasized:
- Thriving Youth and Families
- An Affordable, Welcoming County for a Lifetime
- Effective, Sustainable Government
anchorProgram Performance Measures
Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY23 estimates reflect funding based on the FY23 approved budget. The FY24 and FY25 figures are performance targets based on the FY24 recommended budget and funding for comparable service levels in FY25.
Program Descriptions
Office of the Chief Information Officer
The Office of the Chief Information Officer (OCIO) prioritizes the enterprise agenda for technology strategy. The OCIO focuses on strategic business outcomes which include alignment with the business goals of the organization, IT Strategy and Planning, the IT project portfolio, IT Project Management Office (PMO), IT performance measurement, IT...
Program Performance Measures | Actual FY21 | Actual FY22 | Estimated FY23 | Target FY24 | Target FY25 |
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Number of IT help desk requests | 69,732 | 84,584 | 87,122 | 89,735 | 92,427 |
Percent of customers satisfied with the IT help desk | 98% | 99% | 98% | | |
Percent of IT help desk requests resolved on the first call | 97% | 97% | 90% | | |
Read More Digital Transformation
The Office of Digital Transformation provides a digital vision for the County to meet the County's priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...
Program Performance Measures | Actual FY21 | Actual FY22 | Estimated FY23 | Target FY24 | Target FY25 |
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Number of enterprise resource planning (ERP) work orders completed | 1,023 | 673 | 700 | 700 | 700 |
Number of websites and web applications supported | 397 | 264 | 279 | 294 | 309 |
Number of Open Data datasets published | 22 | 30 | 30 | 25 | 25 |
Enterprise resource system availability | 99.93% | 99.98% | 99.98% | | |
Success rate for business intelligence data refreshes | 99.00% | 99.90% | 99.90% | | |
Number of business intelligence data models published | 114 | 118 | 120 | | |
Read More Strategic Partnerships
The Office of Strategic Partnerships (OSP) supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work challenges facing departments. The Chief Technology Officer oversees this office and manages business process reengineering and maintains...
Program Performance Measures | Actual FY21 | Actual FY22 | Estimated FY23 | Target FY24 | Target FY25 |
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Average monthly Enterprise Service Bus data transfers 1 | 256,873 | 251,824 | 260,000 | 265,000 | 270,000 |
Read More Public Safety Programs and Regional Interoperability
The newly created Office of Public Safety Programs and Regional Interoperability (OFPS) is responsible for the strategic planning and consultative design, implementation, operation, and maintenance of mission-critical county-wide and regionally integrated public safety systems and services. OFPS will assist in the identification and adoption of emerging public safety technologies. OFPS...
Read More Office of Broadband Programs and Infrastructure Modernization
The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's digital equity programs; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund;...
Program Performance Measures | Actual FY21 | Actual FY22 | Estimated FY23 | Target FY24 | Target FY25 |
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Number of telecom service requests 1 | 1,500 | N/A | 1,496 | TBD | TBD |
Average number of workdays to complete telecom service requests 2 | 0.8 | N/A | 7.0 | | |
Percent of time public safety radio system is fully operational | 98.90% | 100.00% | 100.00% | | |
Read More