Mission Statement

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflows and streamline services to our customers.

TEBS is responsive in that measurable solutions and services are provided to internal and external partners, customers, and constituents, when and where needed. County employees are securely enabled to provide quality services and information to internal entities, residents, and businesses; and project management for improved contract management and overall performance is enhanced.

TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, the general public, and the private sector. This increases the productivity of County government, businesses, and residents, and assists with technology enabled economic, workforce development, and community initiatives.

TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total recommended FY26 Operating Budget for the Department of Technology and Enterprise Business Solutions is $72,702,971, a decrease of $765,285 or 1.04 percent from the FY25 Approved Budget of $73,468,256. Personnel Costs comprise 51.42 percent of the budget for 238 full-time position(s) and no part-time position(s), and a total of 226.70 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 48.58 percent of the FY26 budget.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

• Effective, Sustainable Government
• An Affordable, Welcoming County for a Lifetime
• Thriving Youth and Families

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY25 estimates reflect funding based on the FY25 approved budget. The FY26 and FY27 figures are performance targets based on the FY26 recommended budget and funding for comparable service levels in FY27.

Initiatives

• Currently migrating the homegrown Identity and Access Management System (AccessMCG) to a cloud-based solution. This transition will enable the implementation of robust access controls, including zero trust security principles, multi-factor authentication, and conditional access policies, ensuring strict user verification and least privilege access. These improvements will strengthen the County's security against cyber threats while improving operational efficiency across departments.

• Engaged with the Office of Human Resources (OHR) to begin developing an AI chatbot that will serve as an additional resource for staff and County residents in the newly established Communication Center. This AI chatbot will enable the OHR Communication Center staff to better assist current and former County employees and individuals interested in joining the County team when they ask questions.
• Deployed MoCoNet, the County's 300/300 Mbps residential broadband network, to six affordable housing developments and continued efforts to expand MoCoNet to seven additional Housing Opportunity Commission locations. This program helps close the digital divide and ensures that all residents can participate in the digital world.
• Montgomery Connects is leveraging grant opportunities to provide technology training to older adults, especially those who have recently received a free computer through the program. Montgomery Connects will provide more training in senior residential buildings as grant funding becomes available.
• Launched a pilot program to deploy Microsoft CoPilot 365 to help the County evolve and expand its digital capabilities, enhance productivity, streamline workflows, and empower our teams to achieve more.

Innovations and Productivity Improvements

• Partnered with the Department of Housing and Community Affairs Rent Stabilization team to expeditiously implement a new system in line with Executive Regulation 2-24 on rent stabilization laws. TEBS has completed the first two out of three stages to ensure compliance with the new regulations and improve user experience.
• Continued to build on early success with the nationally recognized Artificial Intelligence Center of Excellence (AICOE), leveraging advancements in AI across County government. With a proactive approach, the AICOE actively collaborates with various County departments, effectively addressing their unique needs.
• Deployed the Monty 2.0 chatbot, which facilitated over 22,000 conversations in its first year of operation, giving residents instant access to thousands of knowledge topics in over 100+ global languages. Monty facilitated a similar number of meaningful conversations per day (43-44) as an average MC311 customer service representative (36-55).
• TEBS continues work on the Web Redesign Project, known as Web 2.0, to improve its website and enhance the user experience. The project is in the Discovery Phase, during which TEBS is collaborating with a vendor partner to gather insights from community members and stakeholders. A website redesign and upgrade for the County government will significantly improve the overall experience for residents, promote ADA compliance, enhance operational efficiency, ensure security, and facilitate better communication and engagement.

Program Descriptions

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) is dedicated to championing the enterprise agenda for technology strategy. With a strong focus on strategic business outcomes, OCIO ensures alignment with the organization's business goals, IT strategy and planning, IT project portfolio, performance management, organizational change management, the One Face Forward...

  MC311

MC311 is a key strategic, enterprise-wide initiative that provides the public with a single three-digit number (311) to call for County information and service from anywhere within Montgomery County. In addition, MC311 provides the County with a sophisticated ability to count, track, and respond to resident requests. MC311 is the...

  Digital Transformation

The Office of Digital Transformation provides a digital vision for the County to meet the County's priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...

  Strategic Partnerships

The Office of Strategic Partnerships (OSP) supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work challenges facing departments. The Chief Technology Officer oversees this office, manages business process reengineering, and maintains a...

  Public Safety Programs and Regional Interoperability

The Office of Public Safety Programs and Regional Interoperability (OFPS) is responsible for the strategic planning and consultative design, implementation, operation, and maintenance of mission-critical Countywide and regionally integrated public safety systems and services. OFPS assists in the identification and adoption of emerging public safety technologies. OFPS will look to...

  Office of Broadband Programs and Infrastructure Modernization

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and data center infrastructure and operations. This office manages data center infrastructure and operations; manages the County's cable television and telecommunications franchise agreements and the Cable Revenue Fund; ensures...