Mission Statement

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.

TEBS is responsive by providing measurable solutions and services to internal and external partners, customers, and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.

TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, and the public and private sectors to increase the productivity of County government, businesses, and residents; and to assist with technology enabled economic, workforce development, and community digital equity initiatives.

TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.

Budget Overview

The total approved FY23 Operating Budget for the Department of Technology and Enterprise Business Solutions is $50,992,147, an increase of $6,349,973 or 14.22 percent from the FY22 Approved Budget of $44,642,174. Personnel Costs comprise 46.13 percent of the budget for 167 full-time position(s) and two part-time position(s), and a total of 168.25 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 53.87 percent of the FY23 budget.

Additional support for TEBS programs are provided and detailed in the Cable Television Communications Fund.

In addition, this department's Capital Improvements Program (CIP) requires Current Revenue funding.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

• Thriving Youth and Families
• An Affordable, Welcoming County for a Lifetime
• Effective, Sustainable Government

Program Performance Measures

Performance measures for this department are included below (where applicable), with multi-program measures displayed at the front of this section and program-specific measures shown with the relevant program. The FY22 estimates reflect funding based on the FY22 approved budget. The FY23 and FY24 figures are performance targets based on the FY23 approved budget and funding for comparable service levels in FY24.

Initiatives

• Replace and update County technology infrastructure, which will result in a 90% reduction in back-up and recovery times and will provide a ransomware recovery platform, which will greatly protect the County from potential ransomware attacks.

• Implement a Network Equipment Modernization Program to update the County's network equipment and improve service reliability, cybersecurity, and recovery.

• Significantly expand cybersecurity capabilities to combat today's and tomorrow's increased information security threats. Areas of expansion include improved information security risk management assessments and procedures, deployment of next-generation endpoint (e.g., desktops, servers, laptops, and mobile devices), advanced threat prevention/response, and simulated cyber-attacks to help protect County data and systems.

• Implement an Enterprise Mobile Application Management (MAM) solution to enhance security on mobile computing devices to strengthen security of County data.

Innovations and Productivity Improvements

• Implemented Multi Factored Authentication (MFA) for 100% of employees, contractors, and volunteers when accessing any of the County's single sign on (SSO) applications, any services using Office 365, or any remote access services. This has minimized the threats from phishing attacks and stolen credentials, greatly reducing the potential for data compromise or data loss. Full implementation of MFA was completed in July 2021 and involved significant coordination across all departments and senior county leadership.

• Implemented the Learning Pathways platform, integrating self-paced Microsoft training within Microsoft Teams. It gives over 9,000 users with access to the most up-to-date training classes in the form of over 30 different learning paths. Classes include Word, PowerPoint, OneDrive, SharePoint, Power Platform, Azure, Privacy & Security, Working Remotely and more. Since its launch in July 2021, the Learning Pathways portal has received 5,138 home page views and a cumulative 9,404 visits across the other site pages.

• Developed Privacy and Security training to inform Montgomery County Government employees on best practices for protecting data and Personally Identifiable Information (PII) in County-managed applications including SharePoint, OneDrive, Outlook and more.

• Upgraded FiberNet to its third generation "FiberNet3" to provide a significant increase in bandwidth and greatly enhanced reliability, making it a Carrier Class network.

Program Descriptions

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) prioritizes the enterprise agenda for technology strategy. The OCIO focuses on strategic business outcomes which include alignment with the business goals of the organization, IT Strategy and Planning, the IT project portfolio, IT Project Management Office (PMO), IT performance measurement, IT...

  Digital Transformation

The Office of Digital Transformation provides a strategic digital vision for the County to meet its priority objectives, enhance the value of services provided to stakeholders, and lower the overall cost of service delivery. The Office of Digital Transformation is responsible for ensuring that the enterprise's business strategy is optimal,...

  Strategic Partnerships

The Office of Strategic Partnerships supports innovation by bridging the gap between County departmental business partners and technology solution providers to accomplish quick and agile solutions that address longstanding technological or work processes facing departments. The Chief Technology Officer oversees this office and manages business process reengineering and maintains a...

  Office of Broadband Programs and Infrastructure Modernization

The Office of Broadband Programs (OBP) is responsible for Countywide broadband governance, planning, implementation, and operations; encouraging broadband related economic development; and enabling digital equity initiatives. This Office leads the County Executive's ultraMontgomery initiative; manages the County's cable television and telecommunications franchise agreements and the Cable Special Revenue Fund;...