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Budget Year / Version:
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Program Description

  Equity and Language Access

This program leads an organizational change effort by engaging in systematic planning, implementation, and evaluation of activities that help the Department understand, define, and adopt equity as an operating value that guides how staff work with customers, colleagues, and the community to promote health, safety, and self-sufficiency. Limited English Proficiency (LEP) is a key barrier to equitable access to services. Providing language access is a Federal mandate. This program oversees the implementation of key components of the comprehensive Department-wide LEP Policy and Implementation Plan to fulfill an essential systemic strategy to create equitable access to services.

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Program Contacts

Contact Victoria Buckland of the HHS - Administration and Support at 240.777.1211 or Deborah Lambert of the Office of Management and Budget at 240.777.2794 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of referrals made for Multilingual Health Navigation Line/Interpretation Services 17,62324,46215,00010,00010,000
Total number of interpretations provided over the phone by our phone interpretation vendor to DHHS staff in order to serve LEP clients 20,22528,81423,00021,00021,000
Percent of clients satisfied with services for Multilingual Health Navigation Line/interpretation services 294%98%90%90%90%
Percent of clients able to access services upon referral83%90%84%85%85%
Percent of participants of Equity Workshop who will be able to apply behaviors learned 396%94%92%92%92%
1  The considerable uptick in the number of referrals for multilingual/interpretation services is attributable to the following: 1) HHS moving much of its operation virtual, so instead of using in-person interpretation services which is not part of this count, has switched on phone interpretation services which represents this data. 2) Because of new COVID relief programs such as EARP and Rental Relief which created demands from the community.
2  This data currently reflects the performance of one contract. Other contracts will be updated to include the capturing of this data. The measure will be updated accordingly.
3  Represents participants who marked “agreed” or “strongly agreed” on this question
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Program Budget Changes

FY23 Recommended ChangesExpendituresFTEs
FY22 Approved12232212.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-41200.00
FY23 Recommended12191012.00