Program Descriptions
Office of the Fire Chief
The Office of the Fire Chief (OFC) has the ultimate responsibility for the overall management, direction, planning, and coordination of all MCFRS programs and operations. The OFC includes the Internal Affairs Section, the Community Risk Reduction Section, the Diversity, Equity, and Inclusion program, the Planning Section, and the Public Information...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Community Risk Reduction: Number of engagement hours 1 | 4,739 | 164,473 | 180,000 | 180,000 | 180,000 |
Community Risk Reduction: Number of home safety checks | 382 | 306 | 350 | 375 | 400 |
Internal Affairs: Median number of days to complete non-criminal or traffic-related Internal Affairs investigations. | 54 | 61 | 50 | | |
Planning: Percent of 2023 Commission on Fire Accreditation International (CFAI) recommendations implemented for the FY23-FY28 accreditation cycle 2 | 18.8% | 37.5% | 50.0% | | |
Read More Operations
The Division of Operations is responsible for the day-to-day delivery of critical emergency medical services (EMS), fire suppression, hazardous materials, and technical rescue mitigation to the residents and visitors of Montgomery County. The division is organized into four primary sections: Field Operations: the nearly 1,200 career employees who...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Number of fire incidents | 19,356 | 19,683 | 20,000 | 20,500 | 21,000 |
Number of persons rescued from structure fires 1 | 60 | 10 | 5 | 5 | 5 |
Percentage of residential structure fires confined to the room of origin | 78.1% | 84.6% | 80.0% | | |
Number of residential fire injuries per 100,000 residents | 2.5 | 1.4 | 2.0 | | |
Number of residential fire deaths per 100,000 residents | 1.1 | 0.4 | 0.5 | | |
Number of EMIHS (medical services) incidents 2 | 106,394 | 113,865 | 115,000 | 117,000 | 120,000 |
EMS cardiac care: Percentage of cardiac arrest patients with return of spontaneous circulation (ROSC) | 31.4% | 32.4% | 30.0% | | |
EMS stroke care: Percentage of stroke patients receiving complete "bundle of care" | 92.6% | 95.8% | 95.0% | | |
90th percentile arrival time for first engine to structure fire in urban areas of the County 3 | 9:31 | 9:31 | 9:15 | | |
Read More Human Resources Division
The Division of Human Resources is a comprehensive support function of MCFRS focused on the management and maximization of potential for human capital. The division includes Administrative Services, the Health and Wellness Section, and the Training Section. Administrative Services is responsible for personnel and labor related...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Percentage of non-white male recruit applications | 45.9% | 49.8% | 50.0% | | |
Number of Critical Incident Stress Management (CISM) activations | 116 | 175 | 150 | 150 | 150 |
Read More Volunteer Services
The Division of Volunteer Services (DVS) manages and provides support and volunteer advocacy, oversight, mediation, and enforcement of MCFRS policies, coordination and technical assistance, incentives, and administrative services to support the Local Fire and Rescue Departments (LFRD) within MCFRS. This program promotes consistent and balanced integration of the activities of...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Number of new volunteer emergency medical technicians (EMTs) trained | 90 | 83 | 80 | 90 | 95 |
Number of volunteer stand-by hours | 435,120 | 438,563 | 445,000 | 450,000 | 455,000 |
Number of active volunteer service providers | 845 | 862 | 875 | 900 | 950 |
Number of Community Emergency Response Team (CERT) deployments/engagements | 83 | 90 | 95 | 105 | 115 |
Read More Support Services
The Division of Support Services provides centralized administrative and management service and direction for support functions across the department. Core services include CIP and facility management, fleet services, technology services, and safety and supply.The CIP and Facilities Section is responsible for ensuring fire and rescue facilities are properly built...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Number of Code of Maryland Regulations (COMAR)-mandated vehicle inspections performed | 244 | 273 | 250 | 250 | 250 |
Number of gear pieces inspected and cleared | 4,403 | 4,026 | 4,200 | 4,300 | 4,400 |
Number of safety inspections (personal protective equipment) performed 1 | 4,450 | 1,794 | 1,900 | 2,000 | 2,000 |
Number of times MCFRS went below its minimum complement of apparatus | 96 | 63 | 50 | | |
Technology: Average satisfaction score from customer service survey (scale of 1-5) | 4.9 | 4.8 | 5.0 | | |
Read More Fiscal Management
The Division of Fiscal Management is responsible for the overall management of the MCFRS operating budget; the management and administration of State and Federal funding; management oversight of the EMS reimbursement program; accounts payable and receivable; and contract management and development. The Budget and Grants Section handles budget development;...
Program Performance Measures | Actual FY23 | Actual FY24 | Estimated FY25 | Target FY26 | Target FY27 |
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Emergency Medical Services Transport (EMST) revenue collected (in millions) 1 | $36.65 | $32.05 | $37.00 | $38.00 | $39.00 |
Percentage of overtime hours worked on direct service operations (to fill minimum staffing positions) | 83.0% | 78.6% | 83.0% | | |
Overtime hours worked per full-time, non-seasonal employee | 355 | 358 | 350 | | |
Overtime expenditures (in millions) | $30.35 | $30.28 | $31.00 | | |
Difference between overtime expenditures and overtime budget (in millions) | $10.11 | $10.67 | $10.00 | | |
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