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Program Description

  Parking Operations

The Parking Operations program has overall responsibility for the management of County-owned garages and lots with over 20,000 parking spaces, which represent at least a fifty percent market share of available parking spaces. This program has overall responsibility for the collection and processing of all parking revenue, including revenue from individual meters, automated pay stations, cashiered facilities, parking permits, and parking fines. The program also includes renovating and improving existing parking facilities to ensure the preservation and integrity of the parking system and its continued service to the public. Moreover, the program is responsible for the maintenance of parking facilities that includes: snow and ice removal; janitorial services; equipment maintenance for elevators, electrical systems, heating, ventilation, and air conditioning systems (HVAC); facility repairs for maintenance of damaged glass, asphalt, concrete, plumbing, painting, and space stripes; and grounds-keeping services. Furthermore, this program provides a comprehensive meter maintenance program to ensure all meter devices function properly. Augmenting the public safety mission of the Montgomery County Police Department, this program also provides contract security guard services for parking facilities to detect and report theft, vandalism, and threats to personal security.

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Program Contacts

Contact Jose Thommana of the Parking Districts at 240.777.8732 or Felicia Hyatt of the Office of Management and Budget at 240.777.2763 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Parking Management revenue generated ($ millions)$30.2$16.5$29.8$38.6$40.8
Parking Management operating expenditures ($ millions)$25.6$19.5$23.7$24.4$25.1
Parking Management cost efficiency (ratio of expenses to revenues)85%118%80%63%62%
Customer satisfaction rate for Parking Lot Districts (PLDs) (scale of 1-5) 14.5N/AN/A4.7N/A
1  Rating on a scale of 1 to 5 with the number 5 representing highest score. Scores from prior years are not shown due to a significant change in survey methodology in FY18.
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Program Budget Changes

FY23 Recommended ChangesExpendituresFTEs
FY22 Approved1743591639.59
Restore: Bethesda Full Restoration of Operational Costs from COVID-19 Savings Plan Reductions8032000.00
Increase Cost: Bethesda Citation Processing and Meter Collection Contract Increases2890000.00
Increase Cost: Silver Spring Citation Processing and Meter Collection Contract Increase1880000.00
Restore: Silver Spring Restoration of Costs to Pre-COVID-19 Levels1310000.00
Restore: Bethesda Parking Operations: Restoration of Costs to Pre-COVID-19 Levels690000.00
Increase Cost: Wheaton Citation Processing and Meter Collection Contract Increase440000.00
Restore: Wheaton Restoration of Costs to Pre-COVID-19 Levels70000.00
Technical Adj: Property Leases Realignment-6882710.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1237800.00
FY23 Recommended1840262539.59