Budget Year / Version:

Program Description

  Community Mobility Services

The Community Mobility Services program provides a wide range of transportation-related services and options for County residents and commuters. The program includes components to inform people about services available, enabling them to make the best choices for their needs; programs to reduce the cost of using those options; and programs to increase the array of choices. Those components include the following units:

  • Commuter Services: Working with the business and residential community, this program unit promotes alternatives to single occupant vehicles (including transit, car/vanpooling, biking, bikesharing, micromobility services, walking, and telework) in order to reduce traffic congestion, improve air quality and other environmental factors, and address climate change. Outreach and services are targeted to employers, employees, and residents of multi-unit buildings within the County's six Transportation Management Districts (TMDs): Silver Spring, Friendship Heights, Bethesda, North Bethesda, Greater Shady Grove, and White Oak, and in the Wheaton Transportation Planning and Policy area. Large employers and residential complexes outside the TMDs are also serviced on a more limited basis as resources permit. The unit coordinates with other agencies in the development approval process and works with developers within TMDs to incorporate supportive measures into their projects through implementation of Transportation Demand Management (TDM) Plans. The unit also coordinates with Parking Management to provide parking opportunities within the TMDs but outside Parking Lot Districts (PLDs). Revenues from these non-PLD parking areas help support the unit's services. The unit supports and helps coordinate actions to reduce greenhouse gas emissions from the transportation sector in order to meet the County's climate change goals, consistent with actions identified in the Climate Action Plan. These include programs promoting use of electric vehicles by residents, businesses and their employees, developers, and the community at large.
  • Senior & Special Transportation: This unit provides travel options for seniors and residents with disabilities who have low incomes, under a user-side subsidy program (Call-n-Ride); transportation to and from medical appointments for participants with low incomes (Medicaid); and outreach and information on public and private transportation programs for populations with special needs (Senior and Special Transportation Services). It ensures these populations have transportation options to meet their unique needs, provides access to necessary services, promotes independence, and prevents social isolation.
  • Taxi Services: This unit administers taxicab regulation, licensing, and permit activities of Chapter 53 of the Montgomery County Code (Taxi).
  • Cross-Coordination of Services: The Community Mobility Program coordinates implementation of programs and grants to support a broad range of mobility options with community groups, County departments, and other local, state, and regional agencies.

Program Contacts

Contact Kevin Sanders of the Division of Transit Services at 240.777.5807 or Gary Nalven of the Office of Management and Budget at 240.777.2779 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of employer contacts10,9338,88510,50011,00011,500
Number of Call-n-Ride participants5,5855,6175,7005,8005,900
Percent of traffic mitigation plans completed on-time 190%85%90%100%100%
Non-auto driver mode share in Silver Spring Transportation Management District 253.6%53.6%*55.0%55.0%*56.5%
1  Due to Covid-19, following up with employers in FY20 and FY21 regarding filings for traffic mitigation plans was more challenging than usual. Commuter Services worked with employers to complete as many of their FY20 and FY21 filings as possible, but it was not possible to reach many employers. In FY22 as some businesses reopened many have had staffing shortages and other priorities, making it difficult to have staff available to assist with completion of TDM Plans.
2  Surveys are now conducted every other year. Figures for intervening years carry forward the results for the prior survey year. Next survey to be conducted in Spring FY22.

Program Budget Changes

FY23 Recommended ChangesExpendituresFTEs
FY22 Approved1267537834.09
Enhance: Wheelchair Accessible Taxicab Mileage Reimbursement10983130.00
Add: Capital and Operating Grant Programs for Transportation Services Nonprofits10000000.00
Add: MCG Department Transportation Accessibility Initiatives5500000.00
Enhance: Call-N-Ride Service Return to Pre-COVID-19 Levels4000000.00
Enhance: Support of Transportation Management District Programs2610000.00
Enhance: Call-N-Ride Expansion and Provider Payments2292860.00
Add: Training Course for Taxicab Drivers1900000.00
Add: TravelSmart Ambassador Program1500001.00
Add: Mid-Year Creation of Climate Change Officer Position1494070.74
Increase Cost: Staffing Adjustment (Taxi Services)1010421.00
Increase Cost: Commuter Survey For Employers & Residents1000000.00
Re-align: Staffing Adjustment from Mass Transit Fund (Medicaid)187220.00
Increase Cost: Metropolitan Washington Council of Governments Grant Increase174160.00
Increase Cost: Capital Bikeshare Advertising Brokerage Sponsorship100000.00
Increase Cost: TRiPS Commuter Store Contract Escalation69000.00
Increase Cost: Contract Escalation: Bethesda TMD62100.00
Increase Cost: Contract Escalation: North Bethesda TMD60000.00
Re-align: Operating Support for Mobile TRiPS Store via Elimination of Long Term Vacant Positions0-2.00
Re-align: Staffing Adjustments to Grant Fund (Commuter Services)-187220.00
Decrease Cost: TMD Biennial Reports-200000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.634760.00
FY23 Recommended1699442834.83