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Program Description

  Management Services

The Management Services Bureau (MSB) is responsible for providing fiscal, personnel, and technological resources and services to all bureaus and programs within the MCPD in the following ways:

  • Provide the safe and secure storage and preservation of evidence, property, and currency taken into custody by department personnel or authorized allied agencies.
  • Receive and process all 911 and other emergency and non-emergency calls, dispatch public safety units within the County, and keep status on public safety units.
  • Maintain personnel files on all employees, process pay and personnel actions, maintain the department complement/assignment roster, conduct background investigations on all potential employees, and recruit qualified employees.
  • Manage budget, financial, facilities, and fleet administration, procurement/logistics, and other varied programs that support field functions.
  • Provide entry-level and in-service training to all police officers, firearms-related training/records, Field Training Officer selection/training, and conduct specialized training for department employees, as well as outside agencies.
  • Manage the Department's CIP projects/renovations, and coordinate of building and property maintenance services.

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Program Contacts

Contact Assistant Chief Darren Francke of the Department of Police at 240.773.5041 or Derrick Harrigan of the Office of Management and Budget at 240.777.2759 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY21Actual FY22Estimated FY23Target FY24Target FY25
Total emergency 911 calls received by Police Emergency Communication Center (ECC)482,348550,564515,000520,000525,000
Total non-emergency calls received by Police Emergency Communication Center (ECC)228,927250,126260,000273,000280,000
Total calls for service (dispatched and self-initiated)242,155255,967260,000265,000265,000
Average emergency 911 call processing time (minutes)2:332:272:152:002:00
Average time to answer 911 calls (seconds)37533
Average emergency 911 call travel time (minutes)5:095:475:155:005:00
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Program Budget Changes

FY24 Approved ChangesExpendituresFTEs
FY23 Approved79522532398.00
Add: ELE4A Audit Recommendation - MSB - Public Safety Training Academy - Public Safety Instructors2335733.00
Enhance: One-Time Replacement of 100 In-car Printing Devices2000000.00
Add: Program Manager II to Support Officer Wellness as Recommended by ELE4A Report929391.00
Reduce: One-Time Adjustment to Reflect Higher than Average Vacancies and to Accommodate Radio Lifecycle Replacement-36280000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1950718-1.00
FY24 Approved78371762401.00