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Program Description

  Management Services

The Management Services Bureau (MSB) is responsible for providing fiscal, personnel, and technological resources and services to all bureaus and programs within the Montgomery County Police Department (MCPD) in the following ways:

  • Provide the safe and secure storage and preservation of evidence, property, and currency taken into custody by department personnel or authorized allied agencies.
  • Receive and process all 9-1-1 calls and other emergency and non-emergency calls, dispatch public safety units within the County, and keep status on public safety units.
  • Maintain personnel files on all employees, process pay and personnel actions, maintain the department complement/assignment roster, conduct background investigations on all potential employees, and recruit qualified employees.
  • Budget administration, financial management, facility management, fleet management, procurement/logistics, and other varied programs that support field functions.
  • Entry-level and in-service training to all police officers, firearms-related training/records, Field Training Officer selection/training, and conduct specialized training for department employees, as well as outside agencies.
  • Management of the department's CIP projects/renovations, and coordination of building and property maintenance services.

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Program Contacts

Contact Assistant Chief Darren Francke of the Department of Police at 240.773.5041 or Taman Morris of the Office of Management and Budget at 240.777.2771 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Total emergency 911 calls received by Police Emergency Communication Center (ECC)497,370482,348504,000509,000512,000
Total non-emergency calls received by Police Emergency Communication Center (ECC) 1265,446228,927270,000275,000275,000
Total calls for service (dispatched and self-initiated)298,608242,155275,000290,000310,000
Average emergency 911 call processing time (minutes)02:3702:3302:3002:0002:00
Average time to answer 911 calls (seconds)4.03.03.03.03.0
Average emergency 911 call travel time (minutes)05:0905:0905:0705:0005:00
1  Non-emergency calls have declined by 8% over the last five fiscal years. Non-emergency calls are answered within the Emergency Communication Center by the same staff who answer 9-1-1 calls. Non-emergency calls generally take longer to process. Their volume and duration do of course have an impact on call taker availability. The impacts are regulated through the application of call queuing and prioritization within the phone system. 9-1-1 calls are prioritized to be answered ahead of non-emergency. Call taker profiles adjustments are managed based on call volumes whereby call takers will be designated to answer only emergency calls.
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Program Budget Changes

FY23 Approved ChangesExpendituresFTEs
FY22 Approved75488225377.06
Enhance: Phase One of the Consolidation of Fire Dispatch at the Emergency Communications Center (ECC)72024115.00
Increase Cost: Police Leadership Services Compensation Adjustment4354680.00
Enhance: Expand the Police Cadet Program from 12 to 25 Cadets4091955.94
Add: 90 Mobile Video Cameras including Cloud Storage and Maintenance2120900.00
Add: Police Officer and Administrative Specialist for Recruitment Unit1778192.00
Enhance: Two Civilian Positions to Support Timely Collection and Compilation of Data for Maryland Public Information Act Requests1683232.00
Enhance: Add Funding to Acquire Non-lethal Protective Instrument (Pepperball Guns)900000.00
Increase Cost: Annualization of PSCC Next Generation 911 and Text 911 Contract 14860.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.1819685-4.00
FY23 Approved79522532398.00