Budget Year / Version:

Program Description

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) prioritizes the enterprise agenda for technology strategy. The OCIO focuses on strategic business outcomes which include alignment with the business goals of the organization, IT Strategy and Planning, the IT project portfolio, IT Project Management Office (PMO), IT performance measurement, IT organizational change management, One Face Forward initiative, IT methodologies and trend decisions, IT vendor management, finance, and budgeting. The OCIO remains focused on dealing with vendor relationships, and identifying and introducing new ways of doing business including the emphasis on consultative services to departments. The OCIO is strategic in engaging with business executives and the political body. The OCIO defines policy development that protects and defines data security by working closely with the Chief Information Security Officer.

Program Contacts

Contact Leny Bautista of the Department of Technology and Enterprise Business Solutions at 240.777.2865 or Seamus McNamara of the Office of Management and Budget at 240.277.2755 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY21Actual FY22Estimated FY23Target FY24Target FY25
Number of IT help desk requests69,73284,58487,12289,73592,427
Percent of customers satisfied with the IT help desk98%99%98%98%98%
Percent of IT help desk requests resolved on the first call97%97%90%90%90%

Program Budget Changes

FY24 Approved ChangesExpendituresFTEs
FY23 Approved1209509651.00
Technical Adj: Mid-year reorganization position shifts and adjustments8841894.00
Shift: MIII to TEBS General Fund from Cable Fund1741491.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.3971060.00
FY24 Approved1355054056.00