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Budget Year / Version:
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Program Description

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) prioritizes the enterprise agenda for technology strategy. The OCIO focuses on strategic business outcomes which include alignment with the business goals of the organization, IT Strategy and Planning, the IT project portfolio, IT Project Management Office (PMO), IT performance measurement, IT organizational change management, One Face Forward initiative, IT methodologies and trend decisions, IT vendor management, finance and budgeting. The OCIO remains focused on dealing with vendor relationships, identifying, and introducing new ways of doing business including the emphasis on consultative services to departments. The OCIO is strategic in engaging with business executives and the political body. The OCIO defines policy development that protects and defines data security by working closely with the Chief Information Security Officer.

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Program Contacts

Contact Michele Crane of the Department of Technology and Enterprise Business Solutions at 240.777.2845 or Julie Knight of the Office of Management and Budget at 240.277.2760 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of IT help desk requests63,51669,73270,42971,13471,845
Percent of systems and applications with risk assessment performed in past three years0%0%0%1%2%
Percent of customers satisfied with the IT help desk99%98%98%98%98%
Average security vulnerabilities per device9.39.18.88.58.5
Percent of IT help desk requests resolved on the first call90%97%90%90%90%
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Program Budget Changes

FY23 Recommended ChangesExpendituresFTEs
FY22 Approved827162046.00
Technical Adj: Realignment of Contractor Costs from the Strategic Partnerships Program to the Chief Information Officer Program24636214.00
Enhance: Defender for Endpoint Expansion7392000.00
Add: Mandated Risk Management Program2300000.00
Increase Cost: Penetration Testing Reinstatement1750000.00
Enhance: iBoss Cloud Migration Upgrade1300000.00
Technical Adj: Transfer of EndPoint Management Contractor from DCM to CIO/SCCM1206400.00
Technical Adj: Daily Rental Motor Pool from the Office of Broadband Programs to the Chief Information Officer Program40000.00
Technical Adj: Shift Funding for Trusted Metrics Replaced by Azure from Chief Information Officer Program to the Digital Transformation Program-330000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-59851.00
FY23 Recommended1209509651.00

Notes: The Department is currently reviewing and updating all program performance measures as a part of their comprehensive reorganization and updates will be reflected in the FY23 budget.