Budget Year / Version:

Program Description

  Customer Support & Outreach

The Customer Support and Outreach Division is responsible for all administration and issuance of Building, Land Development, and Zoning related permits, applications and licenses, information requests, pre-design consultations, and other specialty services. This Division was formed to provide a multi-prong approach to enhance the methods in which our services are delivered and to provide enhanced communication for our clients. This heightened focus on service will include empowerment of staff to act as facilitators rather than regulators.

Program Contacts

Contact Barbara Suter of the Department of Permitting Services at 240.777.6244 or Joshua Watters of the Office of Management and Budget at 240.777.2768 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of applications processed (at intake) by permit technicians 62,632 61,29362,00062,00062,000
Percent of screenings completed (plans ready for review) within 2 business days75.0%60.0%75.0%85.0%85.0%
Percent of customers satisfied with DPS Customer Service Division95.6%94.5%95.0%95.0%95.0%

Program Budget Changes

FY23 Approved ChangesExpendituresFTEs
FY22 Approved474370543.90
Increase Cost: Technical Adjustment FY22 FTE missing from roll over into FY2301.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.-34722-1.00
FY23 Approved470898343.90