up
Budget Year / Version:
anchor
anchor

Mission Statement

The mission of the Office of Consumer Protection (OCP) is to enforce consumer protection laws prohibiting unfair and deceptive business acts or practices to ensure a fair marketplace for consumers and businesses. Activities include complaint resolution, business registration, law enforcement, education, legislation, advocacy, and outreach to vulnerable consumers.

anchor

Budget Overview

The total approved FY22 Operating Budget for the Office of Consumer Protection is $2,453,337, an increase of $256,610 or 11.68 percent from the FY21 Approved Budget of $2,196,727. Personnel Costs comprise 94.76 percent of the budget for 19 full-time position(s) and no part-time position(s), and a total of 18.00 FTEs. Total FTEs may include seasonal or temporary positions and may also reflect workforce charged to or from other departments or funds. Operating Expenses account for the remaining 5.24 percent of the FY22 budget.

County Priority Outcomes

While this program area supports all eight of the County Result Areas, the following are emphasized:

  • Effective, Sustainable Government
  • A Growing Economy
  • Thriving Youth and Families

anchor

Program Performance Measures

Performance measures for this department are included below (where applicable). The FY21 estimates reflect funding based on the FY21 approved budget. The FY22 and FY23 figures are performance targets based on the FY22 approved budget and funding for comparable service levels in FY23.

MeasureActual
FY19
Actual
FY20
Estimated
FY21
Target
FY22
Target
FY23
Number of business registrations received 1646637640640640
Number of complaint cases received1,1911,0701,1311,1001,150
Percent of consumer protection cases closed that are resolved by OCP51%62%58%63%65%
Average number of calendar days to Issue a business license / certificate of registration (excluding new home builder registrations)18.1914.1013.75
Average number of workdays to investigate and close a written complaint (All complaints)84.042.688.0
Average OCP customer satisfaction rating - Outcome of the customer's case (4 point scale) based on customer satisfaction survey3.053.663.603.653.65
1  Actual FY20 amount includes registrations received for New Home Builders, New Home Sellers, Motor Vehicle Repair and Towing operators, Secondhand Personal Property dealers, and Small Electrical Repair dealers.
anchor

Initiatives

  • The Montgomery County COVID-19 portal added OCP alerts and information regarding consumer scams related to the pandemic. In addition to posting on social media, these alerts received media coverage on WJLA TV-7 and WUSA TV-9.
  • OCP alerted consumers and restaurants about the complicated and costly fee structures associated with major food delivery apps, which resulted in media coverage.

anchor

Innovations and Productivity Improvements

  • OCP decreased the amount of time that it takes the department to process and issue business registrations and licenses by 22.48 percent (FY19 18.19 days, FY20 14.1 days).
  • OCP increased the percentage of complaint cases resolved by the department by 21.57 percent (FY19 51%, FY20 62%).

Program Descriptions

  Consumer Protection

The Consumer Protection program is a law enforcement function established in 1971 responsible for enforcing consumer protection laws to prohibit unfair and deceptive business acts to ensure fairness and integrity in the marketplace for consumers and businesses. The program is responsible for receiving, investigating, and resolving complaints, educating consumers...

Read More
Budget Trends
anchor
Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Dieter Klinger of the Office of Management and Budget at 240.777.2847 for more information regarding this department's operating budget.

Related Links
Budget Summary
TitleActual
FY20
Budget
FY21
Estimate
FY21
Approved
FY22
%Chg
Bud/App
COUNTY GENERAL FUND
EXPENDITURES
Salaries and Wages1602160.001555876.00 1418478.00 1814684.0016.6
Employee Benefits590912.00509882.00 436215.00 510146.000.1
County General Fund Personnel Costs2193072.002065758.00 1854693.00 2324830.0012.5
Operating Expenses77448.00130969.00 74361.00 128507.00-1.9
County General Fund Expenditures2270520.002196727.00 1929054.00 2453337.0011.7
PERSONNEL
Full-Time17.0017.00 17.00 19.0011.8
Part-Time1.001.00 1.00 0.00-100.0
FTEs16.6016.60 16.60 18.008.4
REVENUES
New Home Builder's License132385.00153000.00 153000.00 153000.000.0
Other Fines/Forfeitures4350.001000.00 1000.00 1000.000.0
Other Licenses/Permits48734.0051000.00 51000.00 51000.000.0
County General Fund Revenues185469.00205000.00 205000.00 205000.000.0
FY22 Approved Changes
TitleExpendituresFTEs
COUNTY GENERAL FUND
FY21 ORIGINAL APPROPRIATION219672716.60
Changes (with service impacts)
Add: Public Campaign Finance Liaison position [Consumer Protection]1000861.00
Enhance: Administrative Support for Public Liaison position [Consumer Protection]792190.40
Other Adjustments (with no service impacts)
Increase Cost: Annualization of FY21 Lapsed Positions519410.00
Increase Cost: FY21 Compensation Adjustment406520.00
Increase Cost: FY22 Compensation Adjustment196790.00
Increase Cost: Motor Pool Adjustment5500.00
Decrease Cost: Print and Mail Adjustment-120.00
Decrease Cost: Elimination of One-Time Items Approved in FY21-30000.00
Decrease Cost: Retirement Adjustment-325050.00
FY22 APPROVED245333718.00
Charges to Other Departments
Charged DepartmentCharged FundFY21
Total$
FY21
FTES
FY22
Total$
FY22
FTES
COUNTY GENERAL FUND
Fire and Rescue ServiceFire831671.00888961.00
Funding Parameter Items ($000s)
TitleFY22FY23FY24FY25FY26FY27
COUNTY GENERAL FUND
EXPENDITURES
FY22 Approved2453.0000002453.0000002453.0000002453.0000002453.0000002453.000000
No inflation or compensation change is included in outyear projections.
Labor Contracts0.00000038.00000038.00000038.00000038.00000038.000000
These figures represent the estimated annualized cost of general wage adjustments, service increments, and other negotiated items.
Subtotal Expenditures2453.0000002491.0000002491.0000002491.0000002491.0000002491.000000