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Budget Year / Version:
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Program Description

  Consumer Protection

The Consumer Protection program is a law enforcement function established in 1971 responsible for enforcing consumer protection laws to prohibit unfair and deceptive business acts to ensure fairness and integrity in the marketplace for consumers and businesses. The program is responsible for receiving, investigating, and resolving complaints, educating consumers and merchants, and registering and licensing certain businesses.

The program has the authority to issue civil citations for violations of law, issue subpoenas to compel testimony and documents, and collaborate with other agencies to advocate for legislation.

The program also staffs the Patient Advocate, administers the Domestic Worker law, and beginning in May 2021, the program now provides the County's Public Election Fund Liaison Service.

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Program Contacts

Contact K. Samuel Buo of the Office of Consumer Protection at 240.777.3760 or Julie Knight of the Office of Management and Budget at 240.777.2760 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of business registrations received 1637707725730735
Number of complaint cases received1,0701,0401,0751,1001,130
Percent of consumer protection cases closed that are resolved by OCP62.00%63.35%65.00%66.40%68.00%
Average number of calendar days to Issue a business license / certificate of registration (excluding new home builder registrations)14.109.947.015.005.00
Average number of workdays to investigate and close a written complaint (All complaints)42.6038.2640.0043.0040.00
Average OCP customer satisfaction rating - Outcome of the customer's case (4 point scale) based on customer satisfaction survey3.663.543.663.503.60
1  Actual FY21 amount includes registrations received for New Home Builders, New Home Sellers, Motor Vehicle Repair and Towing operators, Secondhand Personal Property dealers, and Small Electrical Repair dealers.
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Program Budget Changes

FY23 Recommended ChangesExpendituresFTEs
FY22 Approved245333718.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.241060.00
FY23 Recommended247744318.00