Budget Year / Version:

Program Description

  24-Hours Crisis Center

This program provides telephone, walk-in, mobile crisis outreach, single adult shelter system screening and referrals, and crisis residential services to persons experiencing situational, emotional, or mental health crises. The Crisis Center provides all services, twenty-four hours/day seven days/week. Much of the work of the Crisis Center focuses on providing the least restrictive community-based service appropriate to the client's situation. The Crisis Center coordinates the mental health response during disasters and community critical incidents and serves as the afterhours contact for Public Health, STEER (Stop, Triage, Engage, Educate, Rehabilitate), APS (Adult Protective Services), APP (Abused Person Program), and CWS (Child Welfare Services).

Program Contacts

Contact Rolando L. Santiago, PhD of the HHS - Behavioral Health and Crisis Services at 240.777.7000 or Deborah Lambert of the Office of Management and Budget at 240.777.2794 for more information regarding this department's operating budget.


Program Performance Measures

Program Performance MeasuresActual FY20Actual FY21Estimated FY22Target FY23Target FY24
Number of students identified by schools to be at risk who were referred to the Crisis Center 11,1692941,1391,1391,139
Number of walk-in contacts 24,6693,7304,8104,8104,810
Percent of students identified by schools to be at risk that are stabilized utilizing community resources without hospital intervention92%84%89%89%89%
1  FY21 statistic significantly lower due to pandemic-driven closure of schools.
2  FY21 statistic impacted by COVID-19 and facility closures.

Program Budget Changes

FY23 Approved ChangesExpendituresFTEs
FY22 Approved717928952.40
Add: Funding to Support the Transition to the 988 National Suicide Prevention Hotline10000000.00
Enhance: Funding for EveryMind Contract to Address Increased Call Volume7950000.00
Add: Position to Provide Mental Health Support to the Rockville Police, Funded by the City of Rockville1165421.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.3458081.00
FY23 Approved943663954.40