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Budget Year / Version:
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Program Description

  Ombudsman Services

This program area investigates and resolves complaints made by residents, staff, and family members in nursing homes and assisted living facilities for seniors and people with disabilities.

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Program Contacts

Contact Jay Kenney of the HHS - Aging and Disability Services at 240.777.4565 or Erika Lopez-Finn of the Office of Management and Budget at 240.777.2771 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY16Actual FY17Estimated FY18Target FY19Target FY20
Ombudsman Services - Percentage of complaints resolved and partially resolved9390909090
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Program Budget Changes

FY19 Recommended ChangesExpendituresFTEs
FY18 Approved7793576.50
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.487550.00
FY19 Recommended8281126.50