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Budget Year / Version:
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Program Description

  Office of the Chief Information Officer

The Office of the Chief Information Officer (OCIO) is dedicated to championing the enterprise agenda for technology strategy. With a strong focus on strategic business outcomes, the OCIO ensures alignment with the organization's business goals, IT strategy and planning, the IT project portfolio, performance management, organizational change management, the One Face Forward initiative, methodologies and trend decisions, IT vendor management, finance, human capital, and budgeting. The OCIO remains steadfast in managing vendor relationships and exploring innovative ways to conduct business, with a special emphasis on providing consultative services to departments. By proactively engaging with business executives and County elected officials, the OCIO plays a pivotal role in shaping the organization's technological landscape. Furthermore, the OCIO is committed to developing policies that safeguard and define data security, working in close collaboration with the Chief Information Security Officer.

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Program Contacts

Contact Leny Bautista of the Department of Technology and Enterprise Business Solutions at 240-777-2865 or Seamus McNamara of the Office of Management and Budget at 240-277-2755 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of IT help desk requests82,05586,25890,57195,09999,854
Percent of customers satisfied with the IT help desk99%99%98%98%98%
Percent of IT help desk requests resolved on the first call97%95%90%90%90%
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Program Budget Changes

FY26 Approved ChangesExpendituresFTEs
FY25 Approved1590762057.00
Enhance: iBoss Enterprise - Additional Cloud Storage and AI Monitoring1147020.00
Increase Cost: Varonis SaaS Cloud Maintenance - File Remediation1087000.00
Decrease Cost: Abolish Vacant Public Services Intern Position-47265-1.00
Decrease Cost: Enterprise Information Security Office Contractor Conversion-1728830.00
Decrease Cost: AI Center of Excellence Data Classification Contractor Reduction-2500000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.3205140.00
FY26 Approved1598138856.00