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Budget Year / Version:
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Program Description

  Facilities Management

The Division of Facilities Management is responsible for the comprehensive planning, delivery, and oversight of maintenance services and building-related operations for County facilities utilized by staff and residents. The Division's responsibilities include:

• Routine, preventive, and corrective maintenance
• Custodial and housekeeping services; grounds maintenance; recycling; and refuse removal
• Maintenance of building structures and building envelopes
• Engineering support and project management services
• Operation and maintenance of electrical and mechanical systems
• Small- to mid-sized building remodeling projects
• Snow removal and repairs resulting from snow, wind, rain, and other storm events
• Internal customer service functions

In addition, through the use of Building Automation Systems (BAS), technicians implement an energy management program that monitors and optimizes heating and cooling systems to ensure the highest levels of operational efficiency.

The Division also oversees moving services and administers several major Capital Improvements Program (CIP) projects designed to sustain efficient and reliable facility operations, thereby protecting and extending the life of the County's investments in buildings and equipment.

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Program Contacts

Contact Pooja Kapoor of the Department of General Services at 240-777-6028 or Alicia Singh of the Office of Management and Budget at 240-777-2780 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY24Actual FY25Estimated FY26Target FY27Target FY28
Condition of non-critical building systems and aesthetics: Dollars of custodial and ground maintenance on all County properties ($000) 1$9,966$12,461$12,850$11,175$11,399
Average percent of work orders completed in quarter84.6%85.0%85.0%85.0%85.0%
Facilities Maintenance: Internal customer survey satisfaction rating (scale of 1-4)2.933.163.43.53.6
1  The increase in actual expenditures from FY24 to FY25 is primarily due to the onboarding of new facilities, including Silver Spring Aquatic Center and Fire Station 35. These include maintenance, operations, and support services required to ensure the full functionality and readiness of the new buildings. Other increases are due to taking on additional responsibilities at identified sites such as police facilities and HHS shelters.
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Program Budget Changes

FY27 Approved ChangesExpendituresFTEs
FY26 Approved39291110110.15
Increase Cost: Custodial Contracts Escalation Adjustment1711700.00
Add: Support for BlackRock Center for the Arts1250000.00
Increase Cost: Additional Cell Phone Lines and Cost Escalation150000.00
Reduce: Frequency of Custodial Service-6250000.00
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.8532681.00
FY27 Approved39830548111.15