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Budget Year / Version:
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Program Description

  Customer Support & Outreach

The Customer Support and Outreach Division is responsible for all administration and issuance of building, land development, and zoning-related permits, applications and licenses, information requests, pre-design consultations, and other specialty services. This division was formed to provide a multipronged approach to enhance methods for service delivery and communication for our clients. This heightened focus on service will include empowerment of staff to act as facilitators rather than regulators.

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Program Contacts

Contact Barbara Suter of the Department of Permitting Services at 240-777-6244 or Anita Aryeetey of the Office of Management and Budget at 240-777-2784 for more information regarding this department's operating budget.

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Program Performance Measures

Program Performance MeasuresActual FY23Actual FY24Estimated FY25Target FY26Target FY27
Number of applications processed (at intake) by permit technicians50,24749,63750,00050,00050,000
Percent of screenings completed (plans ready for review) within 2 business days83%76%75%75%75%
Percent of customers satisfied with DPS Customer Service Division98%98%98%98%98%
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Program Budget Changes

FY26 Approved ChangesExpendituresFTEs
FY25 Approved496386441.90
Multi-program adjustments, including negotiated compensation changes, employee benefit changes, changes due to staff turnover, reorganizations, and other budget changes affecting multiple programs.3121030.00
FY26 Approved527596741.90