1138599

Dec 23 2021 10:00AM

Human and Social Services Program and Service Access Barriers Qualitative Research Study- Local Partner

Steve Wright
+1 2407771276
[email protected].

A. The Contractor must assist the Director’s Office with implementing a robust methodology
for a first-of-its-kind study funded by the Kresge Foundation that will capture rich,
qualitative insights on HHS programs services from the perspective of HHS customers.

B. The Contractor must work with a research team in the Director’s Office, as well as the
selected national research firm, to implement a comprehensive qualitative research plan.

C. The Contractor must be willing to:
1. Assist in the implementation of the research methodologies, particularly the
interviewing of participants. (We are anticipating that up to 60 interviews will be
completed.)
2. Assist the national research firm with data compilation.
3. Monitor incoming data quality and providing feedback and guidance as
appropriate.

D. The Contractor must help compile, analyze, and synthesize the data to be analyzed by the
national firm/consultant. The themes to be incorporated shall include the following:
1. Customer narratives, including pain points experienced in accessing services.
2. Recommendations for practice enhancement together with guidance, visuals, and other
assets for translating these recommendations into action.
3. Lessons learned from the study, with guidance on how the methodologies employed can
be scaled up and sustained for future research and/or incorporated into an enterprise
Voice of the Customer program.

Click here to download the informal solicitation. Please contact Steve Wright at with questions.